IT Systems Engineer - Marco Island, United States - Safebox Technologies

Description

Job Description

About the job:

We are Safebox Technology, a growing South Florida Managed IT Services provider located in Marco Island, Florida. We are looking for a rock star IT Systems Engineer to join our team. Are you passionate about technology? Do you love solving technology problems and are you focused on end user satisfaction? Then this may be the perfect job for you As a IT Systems Engineer you will be solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more.

Essential Duties & Responsibilities:

• Documenting client IT environments
• Creating and maintaining processes and procedures for issue resolution, including automation/scripting when possible
• Providing remote or onsite escalation support for technical services help desk incidents and implementations, including directing service technicians onsite as "smart hands" assistants
• Managing small to medium-sized projects, including planning, development, and execution, with ongoing communication of status updates to the project manager
• Deploying, configuring, and testing Windows servers
• Migrating customer environments to Microsoft Azure and 365 services, including server roles, applications, and data
• Deploying, configuring, and operating Azure and network services, including firewalls, switches, and wireless access points
• Configuring network infrastructure for Microsoft Teams deployments
• Setting up and configuring desktop deployment infrastructure (MDT)
• Implementing and testing Microsoft Identity and Security Solutions
• Local server deployment and administration—experience with Windows Server preferred
• Managing file, print, and other services
• Handling access, group, and user policy management
• Administering enterprise email solutions, including user management and email forwarding
• Performing scheduled maintenance for clients on servers and infrastructure
• Developing scripts for repeatable processes using Microsoft PowerShell

Required Technical Skills

• Profound knowledge and experience with Microsoft Windows desktop and server operating systems
• In-depth understanding of TCP/IP, DNS, and troubleshooting internet connectivity issues
• Expertise in Unifi switches, access points, and firewalls
• Proven experience supporting clients on remote desktop solutions
• Extensive experience with mobile technologies, including Apple iOS and Google Android
• Skilled in using Microsoft Intune for mobile device management
• Proficient in Microsoft 365 desktop applications
• Excellent verbal and written communication skills, with a strong emphasis on accuracy and speed in typing, grammar, and vocabulary

Additional Requirements:

• Occasionally lifting laptops/desktop computers and printers; on rare occasions, moving heavier equipment (large printers, servers, or desks) may be required, necessitating a team lift.
• Setting client expectations and communicating appropriately, utilizing central resources for scheduling and quotations
• Taking proactive ownership of tasks and seeing them through to resolution
• Upholding personal responsibility for the quality of work performed or associated with
• Paying close attention to detail while performing technically complex tasks
• Managing stressful situations effectively
• Contributing to team success by sharing information and training service technicians
• Providing accurate time estimates both internally and externally
• Quickly adapting to new technologies
• Clearly and simply articulating technical information to non-technical stakeholders

Qualifications:

• A bachelor's degree in Computer Science or a related field is preferred
• At least 5 years of server and networking experience
• IT certifications are strongly preferred
• Previous MSP experience is a strong plus
• Excellent troubleshooting and analytical skills
• Ability to collaborate effectively as part of a team
• Strong communication skills, both written and verbal
• Understanding of data privacy and security protocols
• Possession of a valid Florida driver's license and a clean record