- Manage clients who come in for service appointments
- Triage new customer inquiries proactively
- Coordinate with vehicle technicians to ensure seamless client experience from start to finish
- Manage appointments including scheduling, communication, and payments
- Leverage service and valet software to keep meticulous records of all client interactions and service
- Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter
- 3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)
- Demonstrated history of proactive problem solving
- Experience and comfort using customer-relationship management software
- Ability to juggle a lot of tasks at once effectively with a high attention to detail
- Track record of identifying and implementing improvements in customer experience
- Track record of going above and beyond to make clients happy
- You get great joy in delivering fantastic experiences to clients
- You want to be part of building something new
- You are comfortable with a lot of independence
- You like a fast-paced environment
- You love the freedom, energy, and creativity of a start-up
- You want to work with a team that values hard work while respecting need for personal time
- You like working within established systems and processes
- You want to be closely managed
- You aren't comfortable with rapid change
-
Carcare Client Advisor
2 weeks ago
Ourisman Auto Group - Maryland Rockville, United States**CarCare To Go** · **Client Advisor** · **CarCare Overview** · **CarCare is bringing auto sales and service into the digital age and could use your help. Buying and taking care of your car has been done pretty much the same way for over a 100 years. It's time for a change. To do ...
-
Client Advisor
1 week ago
Moncler Washington, United StatesPOSTING DATE: May 23, 2024- JOB FAMILY: Our stores- LOCATION: Washington, United States**POSITION OVERVIEW**: · Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client ...
-
CarCare Client Advisor
2 weeks ago
Ourisman Auto Group - Maryland Rockville, United StatesCarCare To Go · Client Advisor · CarCare Overview · CarCare is bringing auto sales and service into the digital age and could use your help. Buying and taking care of your car has been done pretty much the same way for over a 100 years. It's time for a change. To do this, we a ...
-
CarCare Client Advisor
3 weeks ago
Ourisman Auto Group - Maryland Rockville, United StatesJob Description · Job Description · CarCare To Go · Client Advisor · CarCare Overview · CarCare is bringing auto sales and service into the digital age and could use your help. · Buying and taking care of your car has been done pretty much the same way for over a 100 years. I ...
-
CarCare Client Advisor
3 weeks ago
Ourisman Auto Group - Maryland Rockville, United StatesCarCare To Go · Client Advisor · CarCare Overview · CarCare is bringing auto sales and service into the digital age and could use your help. Buying and taking care of your car has been done pretty much the same way for over a 100 years. Its time for a change. To do this, we ar ...
-
Client Advisor
3 weeks ago
LVMH Chevy Chase, United StatesPoste · Our Louis Vuitton Saks location is seeking a highly motivated Full-Time Client Advisor with a passion for creating memorable experiences for our worldly clientele. · We are seeking candidates in the Chevy Chase market with flexible availability. · Profil · This is an o ...
-
Client Advisor
1 week ago
Acrisure Linthicum, United StatesJob Title: Client Advisor - Employee Benefits · Agency/Platform: Mid-Atlantic Platform · Location: Wayne, PA · About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of bus ...
-
Client Advisor
3 weeks ago
ACRISURE Washington, United States Full timeAbout Acrisure · : Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, ...
-
Outside Sales Representative
2 weeks ago
Crawl Space Brothers Rockville, United States**Crawl Space Brothers is hiring a Sales Advisor** · **About the role** · As a Sales Advisor with us, you're not just selling solutions—you're providing peace of mind to our customers facing basement waterproofing, crawl space and foundation issues. With no cold calling required, ...
-
Program Support Specialist
3 weeks ago
NetImpact Strategies Rockville, United States**Job Description**: · **Typical responsibilities include**: · - Providing decision support through data gathering, information analysis and documentation · - Maintaining open communication with federal stakeholders · - Assisting website users with primary technical support inclu ...
-
Client Service Associate
2 weeks ago
Vintage Financial Partners Rockville, United States**Who we are**: · Vintage Financial Partners, a growing wealth management firm, is seeking a Client Services to assist us in helping clients achieve their financial goals. This is your chance to play a critical role in the future success of our fast-growing organization · Founded ...
-
Solution Architect
2 weeks ago
LCG, Inc. Rockville, United States**Location: Rockville, MD **(Hybrid) · LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has b ...
-
Solutions Architect
2 weeks ago
Axle Rockville, United States**Axle** is seeking a **_Solutions Architect_** to join our vibrant team at the National Institutes of Health (NIH) supporting the located in **Rockville, MD.** · **Benefits We Offer**: · - 100% Medical, Dental & Vision Coverage for Employees · - Paid Time Off and Paid Holidays · ...
-
Field Representative
3 weeks ago
Skanska USA Rockville, United StatesJob Overview: · Skanska is searching for a dynamic Field Representative - SIS. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. · Our work makes a clear c ...
-
Senior Client Advisors
1 week ago
Scanlan Theodore Americas Washington D.C., United States Full timeScanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftmanship. · Founded in 198 ...
-
CLIENT ADVISOR, AREA
3 weeks ago
GUCCI Washington, United States PermanentSummary · If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. · Job Description · Role Mission · The Gucci Client Advisor is re ...
-
Instructional Facilities Design Specialist
1 week ago
Software Productivity Strategists Rockville, United States**Location: Rockville, MD**: · **Category: Cloud**: · **Last Date: **: · An Instructional Design Coordinator participates in major projects that involve designing and implementing classroom, lab and training room facilities. Provides input into design concepts and alternatives; c ...
-
Land Rover Service Advisor
3 days ago
Independent Land Rover Specialists Rockville, United StatesIndependent Land Rover Specialists is looking for "A" players We are growing, and are looking for top level talent to join our team. High on our list is a Service Advisor that shows the potential of becoming a Service Manager when given the opportunity. Is that you? Check us out ...
-
Clinical Advisor
2 days ago
Axle Rockville, United States(ID: · **Benefits**: · - 100% Medical, Dental & Vision Coverage for Employees · - Paid Time Off (Including Holidays) · - Employee Referral Bonus · - 401K Match · - Tuition reimbursement and professional development opportunities · - Flexible Spending Accounts: · - Healthcare (FS ...
-
Manager, Structured Finance
1 week ago
STANDARD SOLAR INC Rockville, United States**Description** · Standard Solar is looking to expand our Structured Finance team. The Manager will assist in structuring and negotiating, and be primarily responsible for managing and executing, tax equity and debt financing. The Manager will manage day-to-day relationships with ...
CarCare Client Advisor - Rockville, United States - Ourisman Auto Group - Maryland
Description
Job Description
Job DescriptionCarCare To Go
Client Advisor
CarCare Overview
CarCare is bringing auto sales and service into the digital age and could use your help. Buying and taking care of your car has been done pretty much the same way for over a 100 years. It's time for a change. To do this, we are building real world service centers and digital experiences that make taking care of your car convenient and delightful.
We are looking for creative, passionate, roll-up-your-sleeves, entrepreneurial people to join the founding team.
This is a unique chance to be part of a business that is transforming what is arguably the last trillion-dollar plus industry that hasn't yet truly entered the digital age. You get the freedom and speed of working with a start-up combined with the stability and resources that comes from being part of an established public company -- Graham Holdings -- with a strong balance sheet. CarCare To Go is a joint venture between Graham Holdings and Ourisman Automotive.
Smarts, scrappiness, perseverance, and a desire to move mountains to build a new business are key to success. Getting in on the ground floor means that there will be lots of opportunities to chart your own growth path.
The Role
Client Advisors are the quarterback for the client during their appointment. They ensure that each and every client is surprised and delighted by their experience. Advisors work closely with technicians and parts to provide clients with the information they need to make the best decision for their vehicle. You'll need to be comfortable working with multiple software platforms, juggling multiple clients at the same time, and communicating effectively via text, email, and phone.
Getting in on the ground floor at CarCare To Go, means you'll have the chance to have an outsized impact as we focus on continuous improvement and develop the best ways to work with clients.
This is a unique opportunity to have a real impact in a new business, learn a ton, and work in a dynamic environment.
We're looking for someone with a passion for delivering extraordinary customer experiences. While service center experience is a plus, what matters most is your passion for making clients happy and being a quick-study who can pick up our technology and systems quickly.
We're looking for someone who is excited to transform an industry and deliver a whole new kind of experience to our clients.
Responsibilities
Experience
Benefits
Why you'd love this job
Why this job may not be right for you
