Carcare Client Advisor - Rockville, United States - Ourisman Auto Group - Maryland

Ourisman Auto Group - Maryland

Verified Company

Rockville, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

CarCare To Go

Client Advisor

CarCare Overview

CarCare is revolutionizing auto sales and service by incorporating digital solutions. The traditional way of buying and maintaining cars has remained almost unchanged for a century. It's high time for a shift. To achieve this, we are establishing physical service centers and creating digital platforms to enhance the car ownership experience.

We are seeking innovative, enthusiastic, and proactive individuals to join our pioneering team.

This presents a unique opportunity to be part of a company that is reshaping one of the last major industries yet to fully embrace the digital era. You will experience the agility and pace of a startup, coupled with the stability and resources associated with an established public corporation - Graham Holdings - along with the backing of Ourisman Automotive. CarCare To Go is a partnership between Graham Holdings and Ourisman Automotive.

Intelligence, resourcefulness, determination, and a drive to innovate are vital for success. Starting from the ground level means you will have abundant chances to carve out your own professional growth.

The Role

Joining CarCare To Go at its inception offers the opportunity to make a significant impact as we emphasize continual enhancement and develop optimal client engagement strategies.

This role provides a distinctive chance to contribute meaningfully to a budding enterprise, acquire valuable knowledge, and thrive in a dynamic setting.

We are looking for an individual passionate about delivering exceptional customer experiences. While prior service center experience is beneficial, what truly matters is your dedication to customer satisfaction and your ability to swiftly grasp our technology and processes.

We seek someone enthusiastic about reshaping an industry and delivering a completely new client experience.

Responsibilities

- Manage clients during service appointments
- Proactively handle new customer inquiries
- Collaborate with vehicle technicians to ensure a seamless client journey from start to finish
- Oversee appointment management, including scheduling, communication, and payments
- Utilize service and valet software to maintain detailed records of client interactions and services
- Identify opportunities to enhance customer experience and continuously seek operational efficiencies for improved productivity

Experience
- 3+ years in a client service role (e.g., automotive, restaurants, hospitality, retail)
- Demonstrated proactive problem-solving skills
- Proficiency in customer-relationship management software
- Ability to manage multiple tasks effectively with keen attention to detail
- Track record of identifying and implementing customer experience enhancements
- History of exceeding client expectations

Benefits

What makes this role appealing
- Deriving satisfaction from delivering exceptional experiences to clients
- Involvement in building something innovative
- Comfort with autonomy
- Thriving in a fast-paced environment
- Appreciation for the freedom, energy, and creativity of a startup
- Desire to work within a team that values diligence while acknowledging the importance of personal time

Why this role may not suit you
- Preference for working within established frameworks and procedures
- Desire for close supervision
- ** Uncomfortable with rapid changes