IT Service Delivery Analyst I, Chelmsford or Marlborough, Full-Time - Digital FCU

Description

** IT Service Delivery Analyst I, Chelmsford or Marlborough, Full-Time**

**Job Category****:** Information Systems **Requisition Number****:** ITSER003954 Showing 1 location **Job Details**

**Description**

**Schedule: Mon - Fri: 8 AM - 5 PM, Alt. Saturdays Hours)**

Summary/Objective:

This team member will work directly with their team and team lead, completing tasks and assignments related to IT service delivery activities, such as budgeting, vendor management, change management, asset management, and other activities, as they relate to the credit unions process, procedures, and systems. Working with the greater Information Systems teams and organizational Business Areas, to ensure service delivery best practices in existing and current processes and configurations throughout the organization.

**Essential Functions:**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assist in duties as assigned by their lead for establishing and improving key ITIL processes as adopted by the IS Leadership team

Analyze data and documentation to participate in developing and reporting business-relevant metrics to measure the efficiency and effectiveness of governance processes, facilitate appropriate resource allocation, and increase the maturity of related programs

Participate in research for, and development of, maintaining, and communicating policies, standards, procedures, and controls, to govern business practices as they relate to vendor management, contract maintenance, review, and renewal, periodic cadence review, new and ongoing vendor due diligence activities and coordination, service level agreement monitoring, and escalation processes

Participate in ongoing budgeting processes, annual budget coordination and updating, invoice review and reconciliation, and payment systems setup and processing

Review and report on ongoing Change Management procedures and processes, as it relates to IT best practices, and evolving technologies such as Cloud Computing, Continuous Delivery/Continuous Integration, DevOps, and Agile/Scrum methodologies

Create, maintain, and present consolidated dashboards of IT Infrastructure tasks and projects, and leverage those dashboards to run leadership meetings which effectively prioritize and track the departments activities

Create standards, documentation, and complete knowledge transfer for asset management procedures, processes, and systems, in order to accurately represent, maintain, and fulfill full lifecycle management of organizational devices, software, and other assets

Provide procedures, guidance, and assistance, to Information Systems teams in the maintenance, tracking, monitoring, allocation, initial configuration, and deployment of new solutions, devices, software, systems, and enhancements, in accordance with the credit unions IT policies, security program, and industry standards and best practices

Work with other Business Areas where appropriate, to facilitate, coordinate, and explain concepts, make recommendations, and help facilitate progress on initiatives

Functional knowledge, or capacity to research and learn, subject matter expertise on a broad range of IT standards and best practices, such as related to FFIEC, NCUA, NIST, PCI, and others as applicable

Maintain up-to-date knowledge of IT and financial industries, including awareness of new or revised best practices, improved processes, and the development of new concepts, systems, and solutions

Perform other job-related duties as assigned by Management

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

Self-motivated and self-driven

Excellent oral and written communication skills

Ability to collaborate with various teams and departments within the organization, and build constructive relationships

Focus on continuous learning and development

Independently able to make decisions and solve problems

High quality work standards and output

Adapt well to changes in assignment and priority

Dependable and reliable, open to change and feedback

Organize work, set priorities, and determine resource requirements, and necessary sequence of activities needed to achieve goals

Education and Experience Requirements:

Bachelor's Degree in Information Technology, or related field

2+ years of experience in the IT field

1+ years of experience at a Financial Institution or experience in similarly heavily regulated industries

Experience with Governance and Risk Management Frameworks, NIST 800 and CSF, FFIEC, CIS Critical Security Controls, and Financial Institution Regulatory Requirements

Understanding of Cloud Computing Environments, Data Center Equipment, Networking and related Protocols, Databses, Servers, Workstations, Peripherals, and Software solutions

Troubleshooting, problem solving, documentation and communication skills

**Additional Eligibility Requirements:**

Active in the IT community, such as groups, conferences, and so on

Supervisory Responsibility:

Supervises other team members in pursuit of outlined initiatives.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.

**Travel:**Some moderate travel may be required on an as needed basis

Service Excellence: The DCU Way:

All employees are expected to provide service excellence the *DCU Way* through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCUs culture:

People come first

Do the right thing

Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

**We are proud to be an EEO/AA employer M/F/D/V.**

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)