- Providing leadership in responding to major incidents and serving as the primary point of contact for escalation.
- Generating reports and metrics for progress tracking and goal setting.
- Owning the incident notification process to keep stakeholders informed during and after incidents.
- Collaborating with teams to address problems and manage requests across multiple locations.
- Identifying opportunities for process automation and continuous improvement.
- Recruiting, hiring, and developing top incident management talent.
- Minimum 3 years of cloud operations people-management experience.
- Deep expertise in cloud infrastructure technologies.
- Strong technical troubleshooting skills across various infrastructure components.
- Knowledge of Incident and Problem Management practices.
- Excellent written and verbal communication skills.
- Experience with trouble ticketing systems and modern programming languages.
- Proven track record in delivering scalable systems in an agile environment.
- Familiarity with Agile project management and software engineering best practices.
- Ability to work on a global shift rotation basis.
- Effective in training others on new processes and information.
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Senior Manager - Hartford, United States - Oracle
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Description
Job Overview
Join our team as a Senior Manager in OCI Incident Response at Oracle Cloud Infrastructure (OCI). As part of a globally distributed team, you will play a key role in detecting, triaging, and mitigating service-impacting events in OCI quickly and effectively.
At OCI Incident Response, we are dedicated to minimizing downtime and ensuring high availability of OCI services through top-notch incident management and robust system operation practices. You will work with cutting-edge technology in a dynamic environment, responding swiftly to any issues to safeguard our customers' experience. This position offers you the chance to collaborate with leaders across Oracle, driving initiatives to enhance service availability across OCI.
If you are passionate about Cloud Technology and Incident Management, adept at leadership, and eager to drive innovation and efficiency in incident response, we want to hear from you.
Responsibilities
Minimum Qualifications
About the Company
Oracle is a global leader in cloud solutions, leveraging advanced technology to address current challenges. With a diverse workforce and commitment to innovation, Oracle continues to evolve and thrive after four decades, emphasizing integrity and inclusivity.
Oracle offers a range of benefits including health insurance, disability coverage, life insurance, retirement plans, paid time off, paid holidays, parental leave, adoption assistance, and more. We prioritize work-life balance and encourage employee engagement through volunteer programs. We are dedicated to fostering an inclusive workplace that values diverse perspectives and backgrounds.
If you are looking to join a team that values your skills and offers global opportunities in a supportive environment, consider a career at Oracle Cloud Infrastructure.
Disclaimer
Oracle is an Equal Opportunity Employer, providing fair consideration to all applicants without regard to various factors. We welcome candidates from diverse backgrounds and are committed to accommodating individuals with disabilities throughout the hiring process. For any accessibility needs, please contact us for assistance.