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    Bilingual Customer Service Rep/Station Attendant - Waco, United States - Tornado Bus Company

    Tornado Bus Company
    Tornado Bus Company Waco, United States

    3 weeks ago

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    Description
    Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

    JOB SPECIFIC RESPONSIBILITIES:
    • Provide an exceptional customer experience.
    • Call customers to advise about changes or cancellations of scheduled runs.
    • Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
    • Responsible for cash management and compliance.
    • Operates cash register and/or credit card equipment.
    • Sells and processes ticket orders via telephone, internet, and over the counter.
    • Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
    • Maintains a professional working relationship with partnering retail agencies.
    • Completion of required documentation for transactions made with partnering retail agencies.
    • Daily accurate reporting of tickets sold and cash collected.
    • Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
    • Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
    • Utilize good judgment when confronted with the resolution of both internal and external conflict.
    • Responsible for money transfer transactions
    • Assist customers with luggage ID tag and transfer to luggage compartment.
    • Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay.
    • Properly registers and records luggage for identification purposes upon arrival at destination.
    • Affixes registration tickets onto luggage.
    • Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies
    • Maintains parking lots by keeping them free of trash.
    • Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins)
    • Maintain vehicle cleanliness of arrivals and departures.
    • Clean interior or Motor Coach Vehicles and other Company vehicles
    • Wash exterior of vehicles.
    • Maintain washing bay clean and organize cleaning material.
    • Properly dump wastewater from Motor Coach
    • Sanitize restroom and Motor Coach
    • Dust or vacuum seats and dashboard
    • Sweep and mop interior of vehicle.
    • Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles
    • Assist with cleanliness of Driver dorms (certain locations)
    • Ensure there is coffee and water in the dispenser for customers and keep coffee area clean.
    EXPERIENCE:
    2 years of job-related experience
    Bilingual (English/Spanish)

    PHYSICAL DEMANDS:
    Heavy - Exerting lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly.

    We offer benefits:
    • Medical Insurance
    • Dental Insurance
    • Vision Insurnace
    • Life Insurance
    • Aflac
    • 401k
    • And many more
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