Support Services Specialist - Waco, United States - Veterans Benefits Administration

Description

SummaryThis position is located in the Support Services Division (SSD) at a VA Regional Office (RO).

The incumbent performs facilities management, property management, government vehicle management, serves as the primary/alternate PIV coordinator, and completes other administrative tasks, under the supervision of the Supervisory Support Services Specialist and/or the Chief of the Support Services Division.

This job is open toCareer transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a "surplus" or "displaced" employee.

Internal to an agencyCurrent federal employees of this agency.

Clarification from the agencyThis vacancy is open ONLY to current, permanent employees of the Veterans Benefits Administration (VBA) and Veterans Affairs (VA) CTAP eligible.

DutiesSpecific duties include:

Evaluates and provides input for efficient utilization of space to include floor plans and design, ensuring proper cubicle design and required infrastructure.

Provides property management services including facilities, trouble calls, analyzing equipment requirements, remedying equipment repairs, conducting inventories, and disposing of equipment and furniture.

Oversees the fleet management program by coordinating day-to-day functions by documenting and authorizing operators, scheduling utilization and maintenance, and submitting required reports.

Conducts fact-finding or analyses to determine facility requirements based on RO organizational needs, service deficiencies, and appropriate resolutions to identified issues.

Responsible for the administration of the Personal Identify Verification (PIV) system, ensures proper issuance of PIV cards and manages administration roles.

Acts as the PIV liaison as required.
Provide forms and publication services which consists of printing, reproduction and distribution of forms. Ensures equipment requirements are met for all forms and publications activities.
Evaluates and provides input into security plans and reports. Coordinates building security with appropriate authorities. Produces all reports associated with security.
Evaluates and provides input and recommendations for procedural improvements in all administrative functional areas.

Coordinates with acquisition personnel in acquiring office supplies and equipment, stores and distributes office supplies and equipment, and conducting inventories.

Participates in the development and implementation of policies and procedures.
Participates in the stations safety program by providing input, tracking and implementation of safety related items.


Promotion Potential:

NoneWork Schedule:
Full time, Monday through Friday: 8:00 am - 4:30 pmCompressed/Flexible: Not AvailableTelework: AvailableVirtual: This is not a virtual position

Position Description/PD#:
Support Services Specialist; 37333-ARelocation/

Recruitment Incentives:
Not Authorized

Bargaining Unit:
This is a Bargaining Unit position

Financial Disclosure Report:
Not RequiredRequirements Conditions of EmploymentYou must be a U.S.

Citizen to apply for this jobSelective Service Registration is required for males born after 12/31/1959You may be required to serve a probationary periodSubject to background/security investigationSelected applicants will be required to complete an online onboarding process QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement:05/29/2024.TIME-IN

• GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time in grade requirements.

For a GS-11 position you must have served 52 weeks at the GS-09 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11 (or higher) and the promotion potential of your current position must be at least GS-12.

Individual Occupational Requirements:

Experience:

General Experience (for GS-5 positions): Three years of progressively responsible experience, 1 year of which was equivalent to at least GS-4, is qualifying for GS-5 level positions.

General experience is experience that involved dealing with others in person-to-person work situations, in obtaining and providing a variety of services for an organization, or other work that demonstrated the ability to perform successfully the work of the position to be filled.

Specialized Experience (for positions above GS-5): One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications.

Examples of qualifying specialized experience include:

Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.

Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.

Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.

Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.

Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

OREducation:

Undergraduate Education:
Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, in an accredited college or university, is qualifying for GS-5 level positions

Graduate Education:

Major studypublic administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled.

For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position.

Specialized experience may be required for such positions.

One full academic year of graduate-level education is creditable for GS-7; 2 years or a master's or equivalent graduate degree is creditable for GS-9; and 3 years or a Ph.

D. or equivalent doctoral degree is creditable for GS-11.


MINIMUM QUALIFICATION REQUIREMENT:
You may qualify based on your experience and/or education as described below:GS-11

Grade Level:
Specialized
Experience:
Developing and interpreting administrative policies and requirements and reviewing the work of other team members.

Assisting with any facility issues, equipment, service operation design projects; and analyzing and assessing the efficiency and effectiveness of various administrative programs.

Experience with the renovation of existing office space, relocation of a team and/or office, facility improvements, workspace adjustments, and/or minor construction, etc.

Experience administering government regulations relating to environmental, health, safety, and/or security standards which can be gained through such activities as conducting safety and/or security inspections, assisting or monitoring a safety and/or security program, and/or identifying and/or resolving safety and/or security deficiencies.

Experience analyzing use of space and facilities, safety and/or security inspections, and/or minor construction budgets, etc. and advising management accordingly.
Experience in property management, inventory of supplies and/or equipment, procurement of supplies and/or equipment, and/or vehicle management, etc.

ANDExperience in administration and management of an identity card program, to include, cardstock inventory management, card issuance, administrative oversight of role-holders, and issuing cards, as necessary.

OREducation:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.
D.


or equivalent doctoral degree:

Major study:
public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled; or 3 full years of progressively higher- level graduate education leading to such a degree or LL

M, if related
NOTE:

ALL TRANSCRIPTS MUST HAVE A CONFERRED DATEORCombination: Applicants may also combine education and experience to qualify at this level.

You must have a combination of specialized experience as described above and graduate education beyond two years. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify). Click here for more information.

Volunteer
Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.
Full vs.


Part-Time Employment:
Full-time employment is considered to be at least 35 hours per week.

Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:
The work is primarily of a sedentary nature. There are occasional periodsof walking, standing, bending, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at must be accredited by an accrediting institution recognized by the U.S.

Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Additional informationVA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.

This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Policy:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.
BenefitsA career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following Competencies for this position:
Technical Competence

• Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example
  FacilitiesManagement, Fleet Management); maintains credibility with others on technical matters.

Critical Thinking

• Objectively analyzes and evaluates an issue in order to form an opinion/judgment/conclusion; Uses logic and reasoning to research, interpret and apply information such as regulatory and/or procedural guidance; Identifies the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Integrates information into development of a resolution.

Facilities

• Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

Compliance

• Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.

Customer Service - Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations.

Committed to quality services.
Narrative responses are not required at this time.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

BenefitsA career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume detailing specialized experience and competencies as they relate to this position.

For each position in your resume, you must specify the start and end dates (month/year) and a description of duties.

If the position was Federal, you must also indicate the grade level.

Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.

Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume.

Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.

In addition to the document above, you must submit additional documents to prove your eligibility for the following:

Current/Former Federal Employees:

A copy of your most recent SF-50 (not award or general adjustment).The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g.

, Promotion, Appointment, and/or Within Grade Increase)ICTAP/


CTAP:
for displaced Federal/VA employeesSF-50 showing Career or Career-Conditional status; ANDReduction-In

• Force (RIF) Notice or a certification of expected separation (not a resignation letter);ANDMost recent performance appraisal.

The above documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support ICTAP/CTAP documentation (for displaced Federal employees).

You will not be contacted for additional information.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to ApplyComplete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/29/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To preview the questionnaire click begin, click Apply Online to create a USA JOBS account or log in to your existing account.

Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
Click here for instructions on viewing your application status.

Agency contact informationColleen ReedPhone EmailColleen.govAddressVBACO HRC Denver810 Vermont Ave NWWashington, DC 20420USNext stepsOnce your online application is submitted you will receive a confirmation notification by email.

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.

Information regarding your application status can be found in the USAJobs Help Center.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity (EEO) PolicyCriminal history inquiriesReasonable accommodation policyFinancial suitabilitySelective ServiceNew employee probationary periodSignature and false statementsPrivacy ActSocial security number requestRequired DocumentsTo apply for this position, you must provide a complete Application Package to include the documents detailed below.

Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement.
Resume detailing specialized experience and competencies as they relate to this position.

For each position in your resume, you must specify the start and end dates (month/year) and a description of duties.

If the position was Federal, you must also indicate the grade level.

Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.

Your experience must be clearly stated in your resume. We cannot make assumptions on your experience based on your current, or former, position titles on your resume.

Failure to clearly demonstrate your qualifying experience in your resume may result in disqualification for this position and your rating will be adjusted as necessary.

In addition to the document above, you must submit additional documents to prove your eligibility for the following:

Current/Former Federal Employees:

A copy of your most recent SF-50 (not award or general adjustment).The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g.

, Promotion, Appointment, and/or Within Grade Increase)ICTAP/


CTAP:
for displaced Federal/VA employeesSF-50 showing Career or Career-Conditional status; ANDReduction-In

• Force (RIF) Notice or a certification of expected separation (not a resignation letter);ANDMost recent performance appraisal.

The above documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support ICTAP/CTAP documentation (for displaced Federal employees).

You will not be contacted for additional information.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to ApplyComplete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/29/2024 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To preview the questionnaire click begin, click Apply Online to create a USA JOBS account or log in to your existing account.

Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click Submit My Answers to submit your application package.
Click here for instructions on viewing your application status.

Agency contact informationColleen ReedPhone EmailColleen.govAddressVBACO HRC Denver810 Vermont Ave NWWashington, DC 20420USNext stepsOnce your online application is submitted you will receive a confirmation notification by email.

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.

Information regarding your application status can be found in the USAJobs Help Center.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity (EEO) PolicyReasonable accommodation policyCriminal history inquiriesFinancial suitabilitySelective ServiceNew employee probationary periodSignature and false statementsPrivacy ActSocial security number request