Jobs
>
Waco

    Supervisor, Customer Services - Waco, United States - Envoy Air

    Envoy Air
    Envoy Air Waco, United States

    1 week ago

    Default job background
    Description

    Overview:

    Who we are:

    Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

    We offer:

    • Amazing employee flight privileges within the American Airlines global network
    • Training and development programs to take your career to the next level
    • Comprehensive health and life benefits (subject to location)
    Responsibilities:

    How will you make an impact?

    Responsibilities

    • Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
    • Ensure adequate operational coverage; responsible for scheduling and manpower utilization
    • Maintain a safe, dependable and consistent operation
    • Conduct Agent observations
    • Schedule and administer local training including new hire training
    • Investigates and resolves operational issues as well as customer service issues
    • Will be provided company uniforms and must adhere to uniform policy
    • Participates on operational conference calls, station audits and prepares various reports
    • Maintains records such as time and attendance, personnel files and performance
    • Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
      • Create a positive start to a passengers trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
      • Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
      • Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
      • Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
      • Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
      • Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
      • Collaborate with the internal team to ensure a safe and on-time departure
      • May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

    For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video

    Qualifications:

    Who are we looking for?

    Requirements

    In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

    Position Requirements

    • Minimum Age: 18
    • High school diploma or GED equivalent
    • Must possess a valid state drivers license; some license restrictions may prohibit a candidate from being eligible for this position
    • Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
    • Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
    • Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
    • Must be able to perform all duties in various weather conditions and time constraints
    • Ability to read, write, fluently speak and understand the English language
    • Possess the legal right to work in the United States

    Position Preferences

    • A minimum of one year of customer service experience
    • Some locations may desire previous airline experience including working knowledge of an airlines ticketing system and/or ramp operations

    Additional Details

    • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
    • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
    • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
    • In locations handling US mail, must be able to pass a US Postal Service background check
    • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidates history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

    Please note: The description is intended to provide a brief overview of the position. Its not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

    Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

  • Support Services Group

    Customer Service

    2 weeks ago

    Support Services Group Waco, United States

    #BetterWithSSG · WHAT YOU WANT MATTERS TO US · Think about making a checklist with everything that would make you feel good at work. Does your checklist have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place whe ...

  • GC Services

    Customer Service Representative

    2 weeks ago

    GC Services Waco, United States

    Overview · InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent ...

  • GC Services

    Customer Service Representative

    1 week ago

    GC Services Waco, United States

    Overview · InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent ...

  • State Farm Insurance

    Customer Service Representative

    2 weeks ago

    State Farm Insurance Waco, United States

    State Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...

  • City of Waco

    Customer Service Representative

    3 days ago

    City of Waco Waco, United States

    Salary: See Position Description · Location : Waco, TX · Job Type: Full Time · Job Number: · Department: WATER UTILITIES · Division: Water Office · Opening Date: 05/14/2024 · Closing Date: 5/31/2024 12:00 AM Central · Summary · Minimum Starting Salary: $19.06 hourly · WHY ...

  • Intelogix Corporation

    Customer Service Representative

    18 hours ago

    Intelogix Corporation Waco, United States

    Overview: · InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellen ...

  • Family Dollar

    customer service representative

    18 hours ago

    Family Dollar Waco, United States

    Family Dollar SUMMER AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...

  • JobsRUs

    Customer Service Support

    2 weeks ago

    JobsRUs Waco, United States

    · is seeking to hire a Customer Service Support for our client in Waco, TX · Benefits Available · Weekly Pay · $22.00/Hour · Description: · Essential Job Duties: Performs all duties of a SCA, including: stock checking, high-volume order entry, · production schedule coordin ...

  • Speedy Cash Inc

    Customer Service Teller

    1 week ago

    Speedy Cash Inc Waco, United States

    **Customer Service Teller - Store 180** · at Speedy Cash Waco, TX If you are looking for more than a job, join Speedy Cash to start your career · **We are providing new full-time team members with a $1000 New Employee Hiring Bonus** · ***** Paid out in two installments, the fi ...

  • Circle K

    Customer Service Representative

    2 weeks ago

    Circle K Waco, United States

    Circle K W Lake Shore Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fu ...

  • Spade Recruiting

    Customer Service Specialist

    1 hour ago

    Spade Recruiting Waco, United States

    We are the only 100% union label supplemental benefits company in the world. With a client base that includes over 40,000 unions and associations internationally, we've specialized in providing both supplemental and permanent benefits to hard-working families for over 60 years. ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Waco, United States

    Family Dollar - 171 EASTGATE PLZ [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...

  • Lochridge Priest Home Services

    Customer Service Representative

    1 week ago

    Lochridge Priest Home Services Waco, United States

    Overview: · Looking to TRADE UP to a better opportunity? Lochridge Priest Home Services in Waco, Texas is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly ...

  • Heart of Texas Goodwill Industries, Inc.

    Customer Service Associate

    1 week ago

    Heart of Texas Goodwill Industries, Inc. Waco, United States

    Job Details · Job Location · E. Waco Dr.) - Waco, TX · Position Type · Full Time · Salary Range · $ $11.00 Hourly · Description · SUMMARY: Assists with store operations. · ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned: Greets cu ...

  • Sedona Staffing TX

    Customer Service Rep

    1 week ago

    Sedona Staffing TX Waco, United States

    Job Description · Job DescriptionSedona Staffing Services is immediately hiring for a Customer Service Representative to work in Waco, TX · Work Hours: Monday-Friday, 8:15 AM to 4:30 PM hours)Pay: $18.00/hr · Location: Waco, TX · Major Responsibilities:Accept phone calls in the ...

  • Danco Comfort Services

    Customer Service Representative

    9 hours ago

    Danco Comfort Services Waco, United States

    Job Description · Job DescriptionWhy Work With Danco: · What makes working with Danco different from other places? Danco is one of the few employers that has made the shift into 21st-century thinking. Sadly, most companies still focus on taking care of the customer while, behind ...

  • City of Waco, TX

    Utilities Customer Service Representative

    1 week ago

    City of Waco, TX Waco, United States

    Minimum Starting Salary: $19.07 hourly · WHY WORK FOR WACO: · * Meaningful and challenging work · * Make a difference and improve communities · * Competitive Salary and Benefits · * Full Range of Benefits including Health, Dental, Vision, Disability and Life Insurance · * Mandato ...

  • Texas Christian University

    Senior Customer Services Consultant

    1 week ago

    Texas Christian University Waco, United States

    Job Summary: · The Senior Customer Services Consultant is responsible for applying knowledge and understanding of information systems by assisting users with technical problems, assures departmental workflow in the absence of the manager. · Duties & Essential Job Functions: · 1. ...

  • Texas Christian University

    Senior Customer Services Consultant

    1 week ago

    Texas Christian University Waco, United States

    Job Summary: · The Senior Customer Services Consultant is responsible for applying knowledge and understanding of information systems by assisting users with technical problems, assures departmental workflow in the absence of the manager. · Duties & Essential Job Functions: · ...

  • Balance Staffing- Call Center

    Remote Customer Service Representative

    1 week ago

    Balance Staffing- Call Center Waco, United States

    Job Description · Job DescriptionOverview: · The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls (no s ...