Jobs
>
Waco

    Senior Customer Services Consultant - Waco, United States - Texas Christian University

    Texas Christian University
    Texas Christian University Waco, United States

    2 weeks ago

    Default job background
    Description

    Job Summary:

    The Senior Customer Services Consultant is responsible for applying knowledge and understanding of information systems by assisting users with technical problems, assures departmental workflow in the absence of the manager.

    Duties & Essential Job Functions:


    • Diagnoses and resolves tier 2 Macintosh and Windows computer user concerns by consulting with users; researching and evaluating issues; making recommendations from multiple options.
    • Identifies issues that impact TCU computing efforts by participating in special projects, researching and analyzing and summarizing information for management review.
    • Supports TCU Community including Students, Faculty, Staff, Alumni, Parents, Retirees, Applicants and Guests by recording, prioritizing, and assigning issues from the open log; staffing the phone center; supporting the ResNet Tech students at the Computer Help Desk located at the Information Commons; facilitating requests for assistance.
    • Supports university-wide computer operations by presenting information and responding to questions in new students' and parents' orientation; discussing accounts and email; connecting student computers to the TCU network; explaining computing capabilities.
    • Prepares user to operate equipment by providing instruction; contributing technical articles for the departmental website and knowledgebase.
    • Performs other related duties as assigned.
    Required Education & Experience:


    • Bachelor's degree or equivalent experience.
    • 6 years' of experience including problem resolution on Macintosh and/or Window systems.
    Preferred Education & Experience:


    • None
    Required Licensure/Certification/

    Specialized Training:



    • At least four of the following courses or certifications: Microsoft Office User Specialist (MOUS) Certification, Comp TIA A+, Apple Certified Support Professional (ACSP), Apple Certified Technical Coordinator (ACTC), Apple Certified Desktop Technician (ACDT), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP) or Microsoft Certified Professional (MCP), Comp TIA Network+, HDI Support Center Analyst, Knowledge Management Foundation, KCS Principles, other technology related courses.
    Preferred Licensure, Certification, and/or

    Specialized Training:



    • None
    Knowledge, Skills & Abilities:


    • Knowledge of hardware and software applications.
    • Knowledge of customer service techniques.
    • Knowledge of telephone etiquette.
    • Skill in Microsoft Windows navigation.
    • Ability to manage multiple projects simultaneously and to meet identified deadlines.
    • Ability to work with a high degree of accuracy.
    • Ability to troubleshoot issues and formulate and implement changes.
    • Ability to work successfully as a member of a team serving a common goal.
    • Ability to troubleshoot problems with personal computers.
    • Ability to instruct end-users on system capabilities.
    • Ability to communicate technical instructions to end-users.
    • Ability to resolve complex issues.
    • Ability to lead others.
    • Ability to coordinate, plan and lead projects.
    TCU Core Competencies:

    University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

    Physical Requirements (With or Without Accommodations):


    • Visual acuity to read information from computer screens, forms and other printed materials and information.
    • Able to speak (enunciate) clearly in conversation and general communication.
    • Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
    • Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
    • Lifting and moving objects and equipment up to 10 lbs.
    Work Environment:


    • Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
    • There are no harmful environmental conditions present for this job.
    • The noise level in this work environment is usually moderate.
    AA/EEO Statement:

    As an AA/EEO employer, TCU recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.

  • Texas Christian University

    Senior Customer Services Consultant

    3 weeks ago

    Texas Christian University Waco, United States

    Job Summary: · The Senior Customer Services Consultant is responsible for applying knowledge and understanding of information systems by assisting users with technical problems, assures departmental workflow in the absence of the manager. · Duties & Essential Job Functions: · ...

  • Education Service Center Region 12

    E-rate Specialist

    1 week ago

    Education Service Center Region 12 Waco, United States

    To support the vision, mission, and strategic priorities of ESC Region 12 and work in the E-Rate Consulting Services department. · - Manage E-Rate client load of approximately 25 schools · - Provide guidance and support daily to clients · - File all E-Rate federal forms accuratel ...

  • Curves

    Fitness and Exercise Coach

    5 days ago

    Curves Waco, United States

    The Curves Coach reports to the franchisee and is responsible for helping members build a healthy lifestyle; guiding members toward their goals, supporting them each step of the way and celebrating every victory. Coaches are expected to meet all performance expectations, service ...

  • Baylor Scott & White Health

    Physician's Assistant

    6 days ago

    Baylor Scott & White Health Woodway, United States Full time

    JOB SUMMARY · The PA Intensivist Medicine is a licensed, certified, non-physician healthcare provider who effectively renders direct patient care and possesses delegated prescriptive authority, is credentialed and privileged, and whose service is billed as an independent billing ...

  • Baylor Scott & White Health

    Physician Assistant

    6 days ago

    Baylor Scott & White Health Woodway, United States Full time

    JOB SUMMARY · Baylor Scott & White Health has an opening for a Physician Assistant to join our Colorectal Team in Waco/Hillcrest, Texas. · Our facilities have national and regional recognition by U.S. News & World Report - a reflection of our talent and commitment to advanced qua ...

  • Baylor Scott & White Health

    Nurse Practitioner

    6 days ago

    Baylor Scott & White Health Woodway, United States Full time

    JOB SUMMARY · The NP Intensivist Medicine is a licensed, certified, non-physician healthcare provider who effectively renders direct patient care and possesses delegated prescriptive authority, is credentialed and privileged, and whose service is billed as an independent billing ...

  • ZephyrTech

    Senior Consultant in Automotive Strategy Consulting

    3 days ago

    ZephyrTech Woodway, United States

    Welcome to BCON · BCON has been awarded the TOP CONSULTANT seal of approval for 2023. This makes us one of the best consultants in Germany. · Experienced, digital, and implementation-oriented: Our consultants at BCON deal with the realignment of corporate strategy to the constant ...

  • Nexus Innovations

    Retail Salesperson

    3 days ago

    Nexus Innovations Buena Vista, TX, United States Freelance

    **We create magic moments** · - Don't miss your chance and apply quickly.- · **We also welcome career changers** · **Your role with us**: · - Customer consultation and sales in the medical supply trade · - Fitting and sales of medical compression therapy · - Acceptance and delive ...

  • Milan Laser Company

    Sales Manager

    1 day ago

    Milan Laser Company Waco, United States

    About Milan Laser Hair Removal · Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we use the top of the line laser, and all our treatments are performed by licensed medical professionals. Additionally, we provide our exclusive U ...

  • LeaderStat

    Travel Nurse RN

    1 week ago

    LeaderStat Waco, TX, United States

    LeaderStat is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Waco, Texas. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Employment Typ ...

  • LeaderStat

    Travel Nurse RN

    1 week ago

    LeaderStat Waco, United States

    Job Description · LeaderStat is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Waco, Texas. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · ...

  • LeaderStat

    Travel Nurse RN

    1 week ago

    LeaderStat Waco, United States

    Job Description · LeaderStat is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Waco, Texas. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · ...

  • LeaderStat

    Travel Nurse RN

    1 week ago

    LeaderStat Waco, United States

    Job Description · LeaderStat is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Waco, Texas. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · ...

  • LeaderStat

    Travel Certified Surgical Technologist

    1 week ago

    LeaderStat Waco, TX, United States

    LeaderStat is seeking a travel Certified Surgical Technologist for a travel job in Waco, Texas. · Job Description & Requirements · Specialty: Certified Surgical Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours per week · Shi ...

  • LeaderStat

    Travel Interventional Radiology Technologist

    1 week ago

    LeaderStat Waco, TX, United States

    LeaderStat is seeking a travel Interventional Radiology Technologist for a travel job in Waco, Texas. · Job Description & Requirements · Specialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours pe ...

  • Truhealth LLC Careers

    Nurse Practitioner

    2 days ago

    Truhealth LLC Careers Waco, United States Permanent, Full time

    Flexibility – Work/Life Balance – Great Team · TruHealth is a division of American Health Partners, a multifaceted company with operations in multiple states. We own nursing homes, health plans for Medicare beneficiaries living in long-term care facilities, as well as divisions o ...

  • LeaderStat

    Travel Interventional Radiology Technologist

    1 week ago

    LeaderStat Waco, TX, United States

    LeaderStat is seeking a travel Interventional Radiology Technologist for a travel job in Waco, Texas. · Job Description & Requirements · Specialty: Interventional Radiology Technologist · Discipline: Allied Health Professional · Start Date: ASAP · Duration: 13 weeks · 40 hours pe ...

  • SPECTRUM

    Territory Sales

    1 week ago

    SPECTRUM Waco, United States

    Job Description · Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. · MAJOR DUTIES AND RESPONSIBILITIES · Actively and consistently supports all efforts to simplify and enhance the c ...

  • LVI Associates

    Control Engineer

    2 weeks ago

    LVI Associates Waco, United States

    Join a leading automation company where we revolutionize operations and empower individuals. Through our array of automation, technology, and consulting services, we assist clients in streamlining manufacturing processes, fortifying against cybersecurity threats, and leveraging a ...

  • LeaderStat

    Travel Nurse RN

    1 week ago

    LeaderStat Waco, TX, United States

    LeaderStat is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Waco, Texas. · Job Description & Requirements · Specialty: Med Surg / Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week · Shift: 12 hours · Employment Typ ...