Jobs
>
Gilbert

    Customer Resolution Specialist - Gilbert, United States - Servbank

    Servbank
    Servbank Gilbert, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    Walking into the Servbank office you instantly feel the energy of our team. The bright and colorful space creates a casual happy environment. The connection you feel from the smiling faces and team comradery will make you feel right at home.

    This Mortgage Collections Representative role provides:

    • $ the Potential of up to $1,500 in monthly bonuses
    • Bilingual: $ the Potential of up to $1,500 in monthly bonuses
    • 3 weeks of vacation your first year
    • PLUS sick pay, and health benefits that kick in within 30 days
    • PLUS our internal promotion process within 6 months provides room to GROW

    Mortgage Collections Representative will have skills and techniques relative to the collection and loss mitigation of past-due residential mortgage loans, for the purpose of reducing delinquency. At Servbank, it is important to understand each borrower's personal situation and make appropriate recommendations and arrangements to avoid future defaults, while educating the borrower on the process of a delinquent loan. All employees are expected to provide quality customer service and maintain high ethical standards when serving our clients.

    About Servbank

    As one of the nation's Top 10 subservicing providers, we are putting the "service" back into subservicing by offering the winning combination of People + Technology. Our people are dedicated professionals with industry experience, who are committed to providing superior customer service and personalized support for our clients. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services, who is dedicated to our partners' success. Grow happiness with us and drive your business forward.

    We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience

    Requirements:

    Duties and Responsibilities:

    • Using MSP workstations, you will manage your time wisely working your individual queue of delinquent loans, with ageing ranging from Pre30 days past due through 120+ days past due.
    • Negotiate payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due.
    • Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies.
    • Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate.
    • Manage inbound and outbound calling queues via automated calling system.

    Experience and Skills

    • Minimum 2 years of experience in a call center collection/customer service/mortgage servicing operations position
    • Excellent oral and written communication skills
    • Microsoft Office proficiency (Word processing and spreadsheets, data entry, PC input, etc.)
    • Familiarity with Investors' and PMI practices
    • Residential and consumer product knowledge
    • Loan servicing knowledge (investor, escrow, payoff, cashiering, ARM, etc.)
    • Strong negotiating skills
    • Ability to work independently
    • Goal oriented
    • Knowledge of CHFA/FHA, GNMA, FNMA, FHLMC, MI, and various other investor/insurer loss mitigation requirements.

    EEO Statement:

    We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • First Credit Union

    Account Resolution Specialist/collections

    3 weeks ago

    First Credit Union Chandler, United States

    **_ACCOUNT RESOLUTION SPECIALIST/COLLECTIONS_** · **_ AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023_** · As Account Resolution Specialist your primary responsibility will be outbound contact for payment reminders to members. Confers with member by telephone in attempt to d ...

  • Redirect Health

    Claims Resolution Specialist

    2 weeks ago

    Redirect Health Phoenix, United States

    **Free Healthcare for you and your family, what does that mean?** · - **You should not have to worry about the burden of cost when it comes to healthcare for you and your family, we are here to remove that burden.**: · - **The average family will spend close to $20,000 a year bef ...

  • Redirect Health

    Claims Resolution Specialist

    2 days ago

    Redirect Health Phoenix, United States

    **Free Healthcare for you and your family, what does that mean?** · - **You should not have to worry about the burden of cost when it comes to healthcare for you and your family, we are here to remove that burden.**: · - **The average family will spend close to $20,000 a year bef ...

  • Servbank

    Customer Resolution Specialist

    3 weeks ago

    Servbank Gilbert, United States

    Job Description · Job Description Description: Walking into the Servbank office you instantly feel the energy of our team. The bright and colorful space creates a casual happy environment. The connection you feel from the smiling faces and team comradery will make you feel right ...

  • Risas Dental and Braces

    Patient Account Resolution Specialist

    1 week ago

    Risas Dental and Braces Phoenix, United States

    At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient. The result is happier, healthi ...

  • Endpoint Closing, Inc.

    Resolution Specialist

    3 weeks ago

    Endpoint Closing, Inc. Tempe, United States

    Endpoint is a digital title and settlement company built from the ground up to make home closing easy for all. For many, buying or selling a home is one of life's biggest transactions. At Endpoint, we help our customers close every deal so they can start their next chapter with c ...

  • Endpoint Closing Inc.

    Resolution Specialist

    3 weeks ago

    Endpoint Closing Inc. Tempe, United States

    Endpoint is a digital title and settlement company built from the ground up to make home closing easy for all. For many, buying or selling a home is one of lifes biggest transactions. At Endpoint, we help our customers close every deal so they can start their next chapter with co ...

  • First Credit Union

    Account Resolution Specialist

    3 weeks ago

    First Credit Union Chandler, United States

    Job Details · Job Location · Chandler Corporate - Chandler, AZ · Position Type · Full Time · Description · Summary/Objective · Responsible for collecting on accounts while balancing the goodwill of members with the overall business interest of FCU. Locate and notify members ...

  • First Credit Union

    Account Resolution Specialist

    1 week ago

    First Credit Union Chandler, United States

    Job DetailsJob LocationChandler Corporate - Chandler, AZPosition TypeFull TimeDescriptionSummary/ObjectiveResponsible for collecting on accounts while balancing the goodwill of members with the overall business interest of FCU. Locate and notify members of delinquent accounts by ...

  • First Credit Union

    Account Resolution Specialist

    1 week ago

    First Credit Union Chandler, United States

    Job Details · Job Location · Chandler Corporate - Chandler, AZ · Position Type · Full Time · Description · Summary/Objective · Responsible for collecting on accounts while balancing the goodwill of members with the overall business interest of FCU. Locate and notify members o ...

  • First Credit Union

    Collections/Account Resolution Specialist

    3 weeks ago

    First Credit Union Chandler, United States

    COLLECTIONS/ACCOUNT RESOLUTION SPECIALIST · AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2023 · First Credit Union was established in 1929 with the proud distinction as Arizona's "first" credit union. Since then, we've been dedicated to delivering quality products and serv ...

  • Valon

    Resolution Specialist

    2 weeks ago

    Valon Phoenix, United States Full time

    · About the Company · Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of e ...

  • Valon

    Resolution Specialist

    2 weeks ago

    Valon Phoenix, United States

    Job Description · Job DescriptionAbout the Company · Valons mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. Were creating a world where home ownership comes with ease, security, and financial kno ...

  • SA Technologies Inc

    Error Resolution Specialist

    3 weeks ago

    SA Technologies Inc Phoenix, United States

    Job Description · Role : Error Resolution Specialist · Estimated Duration : 6+ months · Location: Phoenix, AZ (hybrid) · Position Description · This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review. Thi ...

  • SA Technologies Inc

    Error Resolution Specialist

    2 weeks ago

    SA Technologies Inc Phoenix, United States

    Job DescriptionRole : Error Resolution SpecialistEstimated Duration : 6+ monthsLocation: Phoenix, AZ (hybrid)Position DescriptionThis position works independently to Research, Analyze and Validate documents and payments that require a more detailed review. This position will cons ...

  • Arizona Department of Revenue

    Error Resolution Specialist 1

    3 weeks ago

    Arizona Department of Revenue Phoenix, United States

    ARIZONA DEPARTMENT OF REVENUE · Funding Arizona's future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven app ...

  • TriWest Healthcare Alliance

    Provider Data Resolution Specialist

    3 weeks ago

    TriWest Healthcare Alliance Phoenix, United States

    We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI and WY only) · Veterans, Reservists, Guardsmen and military family members are encouraged to apply · Job Summary · E ...

  • TriWest Healthcare Alliance

    Provider Data Resolution Specialist

    2 weeks ago

    TriWest Healthcare Alliance Phoenix, United States

    We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI and WY only) · Veterans, Reservists, Guardsmen and military family members are encouraged to apply · Job Summary · Ensu ...

  • Farmers Insurance

    Claims Resolution Specialist-Hybrid

    3 weeks ago

    Farmers Insurance Phoenix, United States

    We are Farmers · We are... more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing cu ...

  • VIVAHR

    Customer Success Specialist

    2 weeks ago

    VIVAHR Gilbert, United States

    We are looking for a dynamic Customer Success Specialist to help us onboard customers and retain our core customer base. In this role, you will work directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain ...