Service Desk Manager- Remote - Falls Church, United States - Sierra7

Sierra7
Sierra7
Verified Company
Falls Church, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

_Why Join Sierra7?_

_ Benefits:
_

  • Medical/Dental/Vision
  • FSA (Flexible Spending Account)
  • HSA (Health Savings Account)
  • Life Insurance, Voluntary Life Insurance, Voluntary Short
- and Long-Term Disability

  • Additional Supplemental Medical Benefits
  • Critical Care, Hospital Indemnity, Legal Plan, Pet Insurance, Accident
  • 401K
  • Legal Assistance
  • Financial Wellness
  • Paid Time Off (PTO)
  • Federal Holidays
  • Education Reimbursement
  • LinkedIn Learning
  • Employee Referral Program

_ About this role:
_
The Service Desk Manager will provide technical assistance to computer users. Along with answering questions or resolve computer problems for clients in person, or via telephone or electronically.


Position Responsibilities:


  • Provides assistance concerning the use of computer hardware and processing, electronic mail, and operating systems.
  • Quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs.
  • Provide Technical Assistance to computer users.
  • Expereince with diagnosing problems
  • Customer Service Experience
  • Experience with Scripts and User Manuals
  • Experience with diagnosing technical problems.
  • Experience with computer hardware.

Qualifications:


  • Associate degree in computer science, or similar technical discipline or 2 years of Technical School
  • Minimum 10 years of relevant experience
  • Ability to obtain a Public Trust Clearance

Disclaimer:


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Sierra7 is committed to hiring and retaining a diverse workforce.

We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal Opportunity Employer Veterans Disabled
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