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Huntington Beach

    Benefits Enrollment Specialist - Huntington Beach, United States - Experiential Group

    Experiential Group
    Experiential Group Huntington Beach, United States

    2 weeks ago

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    Description
    At Experiential, We partnered with the Federal Lifeline Program to make communication tools accessible to low-income households.

    Our Entry Level Benefits Enrollment Specialist plays an integral part in allowing families to better navigate tough times when the unexpected happens.

    As an Entry Level Benefits Enrollment Specialist, you will assist us in creating a strong, positive impact in the community.

    We take immense pride in initiating, maintaining, and expanding relationships with all persons wishing to enroll.

    If you're looking to join a rapidly growing company with a triumphant and positive environment, then a career with Experiential is for you

    Responsibilities as an Entry Level Benefits Enrollment Specialist:
    Welcome new enrollees and provide an overview of the Federal Lifeline Program services, processes, and ensure that the consumer is qualified for the program
    Maintain high levels of confidentiality with sensitive client information
    Act as the primary point of contact responsible for handling all enrollment appointments
    Manage customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve
    Empathize and deescalate consumer concerns with sincerity, understanding, and care
    Utilize provided tools and resources to effectively educate consumers on the benefits provided by the Federal Lifeline Program

    Qualifications as an Entry Level Benefits Enrollment Specialist:1-2 years of experience in Consulting, Customer Service, Benefits Enrollment, Member Services, or sales preferred
    Degree in Communications, Psychology, Marketing, Business Management or related fields
    Ability to maintain a positive attitude, even in times of stress
    Agile thinker and decision-maker
    Impeccable professionalism and communication with clients, management, and fellow staff
    Excellent organizational skills with keen attention to detail and follow-through in a role that leaves limited opportunity for errors

    Perks of an Entry Level Benefits Enrollment Specialist:
    Community involvement and the ability to make a difference
    Competitive compensation, bonuses, and incentives
    Team building activities
    Traveling opportunities for top performers
    Holiday closings
    #LI-Onsite

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