Customer Service Representative - Anderson, United States - Anderson Automotive Group

Anderson Automotive Group Anderson, United States

2 weeks ago

Description

Are you ready to join an exciting, growing, and well-established company that honors integrity, recognizes hard work, rewards achievements, and fosters career growth? Do you enjoy helping others?

If you are, Anderson Automotive Group may have the career opportunity you have been seeking. Our company continues to grow within the Southeast markets and we are always looking for exceptional customer service reps to join our astounding call center team in Raleigh, NC

Apply today to have your resume on file for future openings with our growing team.

We are looking for individuals who:

Are engaged customer advocates
Meet or exceed (attainable) performance targets
Are brand ambassadors both internally and externally
Think on their feet and can learn in an ever-changing environment
Handle customer's needs with integrity and empathy in one transaction
Demonstrate computer superpowers while accurately navigating and maneuvering through multiple applications and screens simultaneously
Have impeccable time management skills
Actively engage and participate in training and weekly coaching sessions
Take initiative
Are adaptable Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers
Bilingual English/Spanish preferred but not necessary

Benefits, Benefits, and More Benefits

A culture of caring, belonging, and respect for everyone
Managers that people want to work with
Career growth and advancement
Leadership development, innovative training and learning systems
Competitive compensation plans
401k retirement plans with company match
Comprehensive health benefits packages, including telehealth and behavioral health services
Industry-leading maternity and paternity leave
Paid employee referral program
Recognition and bonus programs
Paid time off, bereavement, and vacation benefits
Employee discounts on parts, service, vehicle purchases, and local entertainment

Qualifications / Successful candidates for this position will have:

2 years experience in providing customer service either via phone or in person.
Ability to type accurately and quickly.
Maintain a positive environment, working with co-workers and customers within a diverse culture.
Excellent telephone manners and listening skills.
The ability to relate to customers professionally and courteously.
The ability to work in a team environment.
The ability to work under pressure.
The ability to sit for long periods.
Excellent attention to detail and multi-tasking ability.
Self-motivation to work under his/her initiative.
Must pass a drug test and state, federal, and criminal background check
Must have a High School diploma or general education degree (GED). (Associate's degree preferred)
Must be at least 18 years of age

We are an equal-opportunity employer.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

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