Jobs

    CE Tech Support Specialist - Kennedy Space Center, United States - Houghton Mifflin Harcourt

    Houghton Mifflin Harcourt
    Houghton Mifflin Harcourt Kennedy Space Center, United States

    3 weeks ago

    Default job background
    Description

    **CE Tech Support Specialist**

    **Location:** Orlando, FL, US, 32819 **Job Requisition ID:** 17305

    **Additional Locations:**

    The Technical Support Specialist is the entry-level technical position in the HMH Technical Support Organization. This individual has some industry experience, independently resolves technical problems but may require guidance and direction from other experienced support personnel and/or Managers.

    Primary Accountabilities

    Ensure that customers receive professional and helpful responses to their support requests.

    Continually participate in building the capability and capacity of HMH Technical Support.

    Acquires and maintains knowledge of relevant product offerings, current support policies and procedures, and methods of support delivery, to provide technically accurate solutions

    Responds to inquiries from corporate customers, resellers, partners, consultants, development and/or maintenance teams via telephone and electronic services.

    Ensure that all communications will be handled promptly, professionally, and courteously

    Gathers and records detailed information from customers to assist in problem identification and resolution.

    Escalates complex customer issues to Tier 3 for timely resolution.

    Education /Related Experience

    Associates degree, applicable certification or equivalent experience required

    Prior experience working in a customer service environment; technical support experience preferred

    Experience troubleshooting software, hardware, and networking problems preferred

    Skills & Competencies

    Able to interact effectively and confidently at all levels with strong customer communications skills, written, oral and face-to-face

    Keen to learn and keep pace with the latest technologies.

    Previous experience/knowledge of HMH products is highly desirable.

    Capable of working with multiple operating systems on multiple hardware platforms

    Familiarity with Networking environments

    Certifications that sufficiently demonstrates ability to analyze, meet deadlines and problem solve in a product support environment

    Database knowledge & Email system knowledge

    Knowledge Attributes Desired:

    Basic Windows OS (XP and newer)

    Basic Mac OSX (10 and newer)

    Basic Networking knowledge

    Basic PC/Mac Hardware knowledge

    Basic Mobile Device knowledge

    Basic MS Office (Excel, Word, PowerPoint, Outlook, Visio, etc.)

    Basic knowledge of various browsers (IE, Firefox, Chrome, Safari, etc.)

    Basic Database knowledge

    Physical Requirements

    Might be in a stationary position for a considerable time (sitting and/or standing).

    The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.

    Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

    Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.

    Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing peoples lives by fostering passionate, curious learners. As a leading provider of pre-K12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

    For more information, visit

    **PLEASE NOTE:**

    Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

    **Job Segment:** Publishing, Education

  • Simply Self Storage

    IT Support Specialist

    2 weeks ago

    Simply Self Storage Kennedy Space Center, United States

    ** IT Support Specialist** · **Job Category****:** INFORMATION TECHNOLOGY **Requisition Number****:** ITSUP01072 Showing 1 location **Job Details** · **Description** · **COME JOIN A WINNING TEAM** · Simply Self Storage is one of the leading, privately owned and operated Self ...

  • Jackson Healthcare Family of Companies

    Production Support Specialist

    4 weeks ago

    Jackson Healthcare Family of Companies Kennedy Space Center, United States

    Administrative Support: Assist production teams and managers by creating contracts, handling client confirmations, and maintaining system data accurately. Job Board Updates: Keep our job board current through manual updates and utilizing our job uplo Support Specialist, Productio ...

  • Hill Intl

    Contract Support Specialist

    11 hours ago

    Hill Intl Kennedy Space Center, United States

    Job Description - Contract Support Specialist **Job Description** · Contract Support Specialist **Description** · Hill International is an international construction consulting firm that provides program and project management, construction management, cost engineering and esti ...

  • One Hope United

    Family Support Specialist

    2 weeks ago

    One Hope United Kennedy Space Center, United States

    ** Family Support Specialist** · **Job Category****:** Case Management **Requisition Number****:** FAMIL004094 Showing 1 location **Job Details** · **Description** · Utilizing personal vehicle, the Family Support Specialist provides transportation services, courier and adminis ...

  • Acutehhc

    Clinical Support Specialist

    2 weeks ago

    Acutehhc Kennedy Space Center, United States

    **JOB DESCRIPTION** · **LOCATION** · **PHOTOS** · LOGIN Clinical Support Specialist Acute Home Healthcare DESCRIPTION ***Unity is there is teamwork and collaboration, wonderful things can be achieved. -Mattie Stepanek*** · Our CSS team is such an integral part of Acute Home ...

  • edgecomputingassociation

    Computer Support Specialist

    2 weeks ago

    edgecomputingassociation Kennedy Space Center, United States

    Location Orlando, Florida , · United States · TEKSYSTEMS IS LOOKING FOR A REFRESH TECHNICIAN FOR A CONTRACT OPPORTUNITY. TOP SKILLS' DETAILSImaging and deploying new PC's and Macs (preferably have worked with SCCM for imaging but not a must have)OS and software installationsExp ...

  • FREEDOM CARE , LLC

    Intake Support Specialist

    3 weeks ago

    FREEDOM CARE , LLC Kennedy Space Center, United States

    **Intake Support Specialist** · at FreedomCare Orlando, FL Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who c ...

  • AECOM

    CEI Contract Support Specialist

    11 hours ago

    AECOM Kennedy Space Center, United States

    AECOM is currently looking to hire a CEI contract support specialist to support our projects located in the Orlando, FL area. ABILITIES/ RESPONSIBILITIES:Ability to: Communicate effectively in English (verbally and in writing)Responsible for: Exercis Contract, Support Specialist, ...

  • Aspire Health Partners

    recovery peer support specialist

    1 week ago

    Aspire Health Partners Kennedy Space Center, United States

    As Peer Support Specialist at Aspire Health Partners, your job purpose will be to provide a multitude of essential functions regarding assistance of clients in a non-restrictive environment. These functions include - but are not limited to - providing individual, family and group ...

  • Mitsubishi Heavy Industries

    Project Support Specialist I

    3 weeks ago

    Mitsubishi Heavy Industries Kennedy Space Center, United States

    Role Description · Come work for **Mitsubishi Power Americas Inc**., in Orlando, FL as a **Project Support Specialist I.** We are creating a future that works for people and the planet by developing innovative power generation technology and solutions to enable the decarbonizati ...

  • HDR

    CEI Contract Support Specialist

    1 hour ago

    HDR Kennedy Space Center, United States

    About Us · At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We cre ...

  • Hill International

    Sr Contract Support Specialist

    11 hours ago

    Hill International Kennedy Space Center, United States

    Job Description · Hill International is seeking a Sr Contract Support Specialist for his actual project in Orlando, Florida · ResponsibilitiesPerforms advanced engineering work by receiving contract documents, supplemental agreements, and unilateral payment packages and checks fo ...

  • Xact TeleSolutions

    Customer Service Specialist Arbor Support

    1 week ago

    Xact TeleSolutions Kennedy Space Center, United States

    XACT | Full time · **Customer Service Specialist Arbor Support** · Orlando, United States | Posted on 02/02/2022 · {{getI18n("")}} {{getI18n('')}} {{getI18n(data[0].applynow)}} · Industry Customer Service **Job Description** · We are looking for energetic individuals that ha ...

  • Jacobs Engineering Group Inc.

    Manager, Contracts and Subcontracts

    2 weeks ago

    Jacobs Engineering Group Inc. Kennedy Space Center, United States

    **Your Impact**: · Challenging Today. Reinventing Tomorrow. · - We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnersh ...

  • GE Healthcare

    MRI Clinical Specialist

    2 weeks ago

    GE Healthcare Kennedy Space Center, United States

    Job Description Summary · As an MRI Clinical Development Specialist, you will provide industry leading advanced support for the optimization and development of Magnetic Resonance scanners and applications. The primary responsibility of this specialist is to help GE MR partner si ...

  • Takeda Pharmaceutical Company Ltd

    Donor Intake Nurse, EMT-P

    3 weeks ago

    Takeda Pharmaceutical Company Ltd Kennedy Space Center, United States

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I subm ...

  • visit

    Freelance Event Coordinator

    3 weeks ago

    visit Kennedy Space Center, United States

    is looking for an experienced, responsible, and driven FreelanceEvent Specialist, Orlando to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you The right candidate will have an entrepreneurial spirit, love of live events, extr ...

  • Orlando Health

    Practice Support Speciali, VBC

    3 weeks ago

    Orlando Health Kennedy Space Center, United States

    The Practice Support Specialist is responsible for working with operational leadership, physicians, and other partners to execute functions aimed at promoting quality goals and effective coordination of care. The Practice Support Specialist will focu Practice, Support, Medical As ...

  • Indotronix International Corporation

    Recission Specialist

    3 weeks ago

    Indotronix International Corporation Kennedy Space Center, United States

    Job Title: Recission Specialist · Location: Orlando, FL 32821 · Duration: 8+ Months · Rate: $17.50/hr on w2 · Description: · This individual will coordinate high volume transaction processes and activities across multiple programs for Fixed Week, CWP, WorldMark, and Shell for app ...

  • Amentum

    Senior System Engineer

    1 week ago

    Amentum Kennedy Space Center, United States

    Company Conformance Statement · In the performance of their respective tasks and duties all employees are required to conform to the following: · * Perform quality work within deadlines with or without direct supervision. · * Interact professionally with other employees, customer ...