Jobs
>
New York City

    Online Services Administrator - New York, United States - Amalgamated Bank of NY

    Default job background
    Description

    Job Description

    Job Description

    Amalgamated Bank is seeking an Online Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online Banking services. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments.

    By joining our team, you'll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

    Essential Job Functions:

    1. Administer and maintain the online banking application and enrollment approval process. Coordinate end-user verification with the respective Amalgamated branch and/or department.
    2. Create, distribute and verify relevant daily reports through various systems/applications to keep customer information current across all pertinent applications.
    3. Perform daily file maintenance on deposit processing host and other administration applications to keep customer information current across all pertinent applications.
    4. Work with relevant daily reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
    5. Create and maintain all electronic logs associated with the Online Banking product by using Microsoft Office or other computer applications.
    6. Review applications, reports, and other Online Banking documentation for accuracy.
    7. Communicate with customers and branch personnel via email, interoffice mail and telephone to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
    8. Administration of the various online banking services, the operational functions and technical support to Bank's customers. Using all prescribed means to ensure customer satisfaction.
    9. Assist with fraud investigations.
    10. Ensure timely and accurate posting of incoming international wire transfers or domestic wire transfers without a profile in the system. Verify wire instructions to host application, create customer profiles, provide notification to the appropriate parties and generate posting files as per department schedule to make these files available to the applicable interfacing applications.
    11. Review all outgoing manual international and domestic exception wire transfers to ensure all required information is correct and accurate (i.e. receiving bank, beneficiary, address, etc.) to avoid exposure of non-adherence. Process information for outgoing wire/messages via the relevant wire system.
    12. Collect and verify wire instructions using department call back procedures. Record details in tracking logs; perform daily reconciliation of new/current day entries.
    13. Download international wire report and inspect for possible customer transactions (i.e. DDA's, credits). Process, review and summarize activity.
    14. Contract foreign currency for processing of foreign currency wires and drafts. Collect instructions and schedule payment adhering to all applicable guidelines.
    15. Reconcile DDA's, savings, Federal Reserve and perform department proof accurately & timely. Perform reconciliation of prior day late and current day wires including reports from all interfaces. Review all vendor generated reports relating to wire delivery and reconcile back to the Federal Reserve Bank.
    16. Investigate and respond to customer and inter-departmental inquires regarding wire transfers.
    17. Prepare correspondence and transmit to appropriate Financial Institution as requested to facilitate resolution of pending transfers. Conduct audits of open investigations i.e. Non receipt notes, recall request, update request etc. Follow-up with applicable parties both internal and external to resolve each case.
    18. Research and process all ACH reclamation requests, complying with regulatory deadlines. Affect offsetting entries, create tracking logs etc. to avoid duplications and streamline processing.
    19. Prepare communication/reporting for originations/exceptions and reclamations items for affected parties to notify of status and resolution.
    20. Research and respond to customer's inquiries regarding Electronic Funds Transfer (EFT) timely.
    21. Administer and participate in training and cross training in all existing and future EBD functions.
    22. Enforce and adhere to all internet security, policies and operating procedures; report any and all violations to department management. Advise on operational discrepancies and assist in policy modifications.
    23. Make recommendations to EBD officers concerning online services policies and procedures. Conduct and/or verify related weekly and other periodic audit review.
    24. Monitor Online Fraud System, contact customer regarding suspicious transactions to verify the legitimacy of the transaction.
    25. Back up all functions related to the department, as needed.
    26. Perform various related administrative duties as directed by manager.

    Knowledge, Skills and Experience Requirements:

    1. High school diploma or equivalent.
    2. Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
    3. Excellent oral and written communication skills.
    4. Excellent customer service skills.
    5. Knowledge of branch banking.
    6. Thorough knowledge of Bank wide operations.
    7. Minimum two (2) years of related banking reconcilement experience.
    8. Good mathematics and investigative skills.
    9. Knowledge of compliance laws.
    10. Prior data entry experience required.

    Our job titles may span more than one career level. The starting base salary for this role is between $41,500.00 – $49, The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

    Amalgamated Bank is an Equal Opportunity and Affirmative Action Employer, Minorities / Females / Individuals with Disability / Veterans. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. View our Pay Transparency Statement. Submission of a resume or any information regarding your qualifications does not constitute a promise or offer of employment. At Amalgamated Bank, we consider an applicant to be someone who has interviewed at least once, in person, with the hiring manager. Amalgamated Bank does not sponsor applicants for work visas.



  • Savory Hospitality New York, United States Full time

    About Savory · Savory is a full-service, boutique hospitality firm on a mission to elevate the corporate dining experience, making it fresher and more reliable with a focus on quality food experiences and hospitality excellence. · At Savory, we have a common thread that resonate ...


  • CSC (Corporation Service Company) , NJ, United States

    Job title: Administrator - Corporate Services · Location: Jersey · Department: Corporate Services · Vacancy type: Permanent · 35 hours per week · Are you looking for an exciting opportunity to further your career in a positive forward focused and engaging environment? Do you want ...


  • Savory Hospitality New York, United States

    Job Description · Job DescriptionAbout Savory · Savory is a full-service, boutique hospitality firm on a mission to elevate the corporate dining experience, making it fresher and more reliable with a focus on quality food experiences and hospitality excellence. · At Savory, we h ...


  • Community Preservation Corporation New York, United States

    Job Description · Job DescriptionAbout Us: · The Community Preservation Corporation (CPC) believes stable and sustainable affordable housing is the foundation of strong communities and we strive to contribute to comprehensive neighborhood revitalization through our lending and pa ...


  • YMS Management Associates, Inc. New York, United States

    Job Description · Job DescriptionWe are expanding and are looking to fill an office assistant position. You have to be comfortable with MS Office Suite and be a quick study (can learn custom software systems). You are a team player and can address customers professionally, whethe ...


  • City of New York New York, United States

    Job Description · The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. · - Serves as ...


  • Educated Solutions Corp New York, United States

    Location · New York,NY · Description · Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Real Estate Services Administrator to its team. This role will work in New York, NY and works Monday - Friday, 8:30am - 4:30pm. This is a c ...


  • NYU Langone Health New York, United States

    NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospi ...


  • ASCENTIAL PLC New York, United States

    The roleWe're looking for a Client Services Administrator to join our talented Sales team in either New York or LA and become an integral part of our Client Services function.Salary range - $40,000 - $46,000Working at WGSNTogether, we create tomorrowA career with WGSN is fast-pac ...


  • NYULMC New York, United States

    Job Description · NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, ...


  • ASCENTIAL PLC New York, United States

    The role · We're looking for a Client Services Administrator to join our talented Sales team in either New York or LA and become an integral part of our Client Services function. · Salary range - $40,000 - $46,000 · Working at WGSN · Together, we create tomorrow · A career w ...


  • Tishman Speyer New York, United States

    Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the beli ...


  • NYC Health + Hospitals New York, United States

    About NYC Health + Hospitals · NYC Health + Hospitals/Gotham Health is one of the largest Federally Qualified Health Center (FQHC) in the country, providing coordinated world-class primary and specialty care with dignity and respect for all New Yorkers, without exception. At Goth ...


  • Career Group New York, United States

    Administrative Assistant – Phenomenal Financial Services Firm · An incredible financial services firm is seeking a personable, hardworking, and bright Administrative Assistant to work alongside another Executive Assistant to support a wonderful Senior Partner in their beautiful ...


  • Bonhams New York, United States Part time

    About Bonhams · Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, a ...


  • Prometric Ireland Limited New York, United States

    **Customer Service-Test Center Administrator (PT)** · Melville, NY, USA Req #3904 Wednesday, February 9, 2022 · COVID-19 Safety Measures : The safety of our employees and customers are of the utmost importance, therefore we have implemented the following safety measures at our ...


  • Housing Works New York, United States

    · Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...


  • Mount Sinai Hospital New York, United States Part time

    Job Description · Dietary Worker- Food Service Administration -MSBI Rivington- Part Time Evenings- 2:30-6:30pm · Provides cleaning and food inventory, storage, and re-stocking services for the hospital kitchen. Updates Supervisor on inventories and provides documentation · Respon ...


  • Bonhams New York, United States

    About Bonhams · Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, a ...


  • NYC Health + Hospitals New York, United States

    About NYC Health + Hospitals: · Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accred ...