- Implement objectives and strategies to effectively support the end user community.
- Continually evaluate technologies to improve end users computing standards.
- Execute and manage site level projects; set timelines, budgets and adhere to project management's best practices.
- Drive and coordinate support and services in accordance with across Matson site support teams with consistency.
- Directly or indirectly assist other groups in IT services to help them complete their specific tasks.
- Maintain high levels of internal customer satisfaction with utmost respect and dedication.
- Meet or exceed mutually established key objectives.
- Establish key objectives, assign the activities of team members, and ensure production schedules are met and performance is functional and practical in the process.
- Develop project plans and schedules, contingency plans and maintain procedural and system documentations.
- Develop, maintain, and implement operating procedures for the department.
- Maintain high level of standards in interpersonal skills such as verbal and written communications.
- Maintain high level of technical skills and strive to expand on technical knowledge through self-education or company provided education.
- Follow and enforce IT corporate standards and policies.
- Maintain an active role with the business unit's management team and continuously analyze needs and seek improvement opportunities.
- Provide support and guidance to other ESS Managers and serve as a back up to Senior Director ESS and Network Operations.
- Complete understanding and experience with fundamental network security skills: current patch management best practices; educating employees on current security threats and how to identify and report these threats; working with Information Security teams to monitor and respond to breaches and virus outbreaks; current with security trends to predict technologies that can prevent futures attacks.
- Full understanding and experience implementing ITIL practices in an enterprise including: Configuration, Change, Release, Incident, and Problem Management, and Help Desk. IT services management (ITSM) tools including ServiceNow.
- Experience with SOX compliance within an enterprise organization: assist with design and administration of SOX controls; participate in regular SOX audits and reporting; participate in SOX training for staff and regular employees.
- Understanding of core internet technologies and protocols - DHCP, DNS, mail transport, TCP/IP, FTP, Cisco routers and switches, MPLS, and 802.11x wireless protocols.
- Strong awareness of industry trends and issues, emerging technologies, able to visualize their relevance to Matson's business needs and able to communicate and advise management accordingly.
- Hardware, operating systems, systems software, and communications technologies including Windows Server, Windows 11 OS, mobile OS including iOS and Android.
- Experience supporting mobile devices including Apple iPhone/iPad, Android, and accessories.
- Experience with storage systems and applications including RAID, NAS, SAN, tape backup hardware devices, backup software.
- Experience with maintaining and updating DR plan, including data restore, business resumption during emergency, and employee communication platforms in event of emergency.
- Knowledge of IT software management tools including SCCM: patch management, OS deployment, application packaging and catalog.
- Knowledge of VoIP telephone systems and technologies including those from Avaya and Cisco.
- Possess excellent interpersonal, oral, and written communication skills.
- Ability to supervise, train, and motivate within a union workforce.
- Bachelor's degree or equivalent work experience.
- Must have at least three (3) years of management experience in IT or system support department.
- Must have at least eight (8) years of experience in IT services support or help desk environments and has performed variety of tasks with a wide range degree of creativity and latitude.
- Direct management experience in a site support environment with responsibility for enterprise technical projects, budgeting, and staff management.
- Must be flexible to work days, nights, weekends, and holiday shifts.
- Must be able to obtain and maintain a TWIC card.
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Enterprise Site Support Manager 2 - Anchorage, United States - Matson Navigation Company of Alaska, LLC
Description
Position at Matson Navigation Company of Alaska, LLC
About Us
Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world's largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.
We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations. And we work to improve diversity, equity and inclusion in our company, communities and industry through an active social equity program.
Matson is a great place to work, and everyone who works with us becomes part of the Matson ohana or family. Join our team and help us move freight better than anyone.
Learn more at
About the Role
The Enterprise Site Support Manager 2 is a midlevel management position within the IT Enterprise Services team. The incumbent manages and executes IT site services and support strategies that focus on Matson's internal customers. This position also involves managing and coordinating corporate-wide asset management and helpdesk systems and services. This position plays an integral role in executing and maintaining corporate-wide site hardware and software standards, as well as site global security policies and procedures.
What you'll do:
#MI
Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances.
