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Cherry Hill

    Team Lead - Cherry Hill, United States - Capstone Search Group Inc

    Capstone Search Group Inc
    Capstone Search Group Inc Cherry Hill, United States

    1 week ago

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    Description
    [vc_row][vc_column][vc_custom_heading text="About the Role" font_container="tag:


    h3|font_size:26px|text_align:
    left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal"][vc_column_text css="


    vc_custom_ {margin-bottom:

    50px important;}"] This large national insurance broker is seeking a qualified individual to help lead their service center operation for their Employee Benefits division.

    The ideal candidate will have previous agency-side experience, be a strong technical expert in coverages and systems, and possess previous or current management experience at a high level.

    [/vc_column_text][vc_custom_heading text="Duties & Responsibilities" font_container="tag:



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    left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal"][vc_column_text css="


    vc_custom_ {margin-bottom:
    50px important;}"]

    Direct and monitor the customer experience for the employee benefits department in accordance with goals and objectives of the profit center and established policies and procedures

    Recruit, develop, and retain top talent

    Identify areas of opportunities and develop strategies for improvement within the department

    Work directly with leadership team to develop and implement a learning program for new teammates with a focus on profit center processes, workflows, and customer experience as well as technical insurance knowledge and carrier products

    Maintain strong relationships with carrier partners to provide a benefit to the profit center, as it relates to optimizing products and services

    Effectively communicate new opportunities, trends, and industry information to all members of the team

    Responsible for daily customer experience with enrollment, claims issues, policy and coverage questions, and more

    [/vc_column_text][vc_custom_heading text="Skills & Experience" font_container="tag:


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    left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal"][vc_column_text css="


    vc_custom_ {margin-bottom:
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    7-10 years of progressive experience in the insurance industry with group employee benefit program experience specifically

    Previous management or leadership experience strongly preferred

    Experience working with small groups strongly preferred

    State insurance license required

    Proficient in profit center computer programs, as well as Microsoft Office Suite, and insurance company proprietary software

    [/vc_column_text][vc_custom_heading text="Compensation, Benefits, & Perks" font_container="tag:

    h3|font_size:26px|text_align:
    left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal"][vc_column_text css="


    vc_custom_ {margin-bottom:
    50px important;}"] $120-125,000 + bonus + full benefits package + hybrid work schedule [/vc_column_text][/vc_column][/vc_row]

    Tagged as:
    call center, director, employee benefits, health, life, management, operations, team lead

    #J-18808-Ljbffr
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