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    Front Office Manager - Honolulu, United States - Hyatt Hotels Corp.

    Hyatt Hotels Corp.
    Hyatt Hotels Corp. Honolulu, United States

    3 weeks ago

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    Description

    Our hotel is 1230 room property steps from azure blue waters and soft sands of Waikiki Beach, Hyatt Regency Waikiki is directly across from the world-famous Duke Kahanamoku statue, near Diamond Head Crater and centrally located in a dynamic city center.

    Enjoy personalized services with the spirit of Aloha, modern amenities, cultural activities, swimming pool overlooking the Pacific Ocean, locally sourced dining special and on-site boutiques.

    Please visit our webpage at Hyatt Regency Waikiki to understand more about the property.

    Staying true to our Regency's purpose begins with creating meaningful experiences. These experiences help build relationships and create lasting connections with our guest and colleagues.

    The Hyatt Regency brand has a distinct brand promise, personality and guiding principles, offering a unique and differentiated experience delivered by people who care for our guests and colleagues.


    The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling.

    The Front Office Manager should possess strong communication skills and demonstrate leadership abilities.

    In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

    The pay range for this position is $84,000 - $105,000.


    Duties include:

    • Responsible for short- and long-term planning and the management of the hotel's Front Office operations
    • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans.
    • Maintain guest room inventory.
    • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
    • Perform all tasks of a Front Office Staff as needed to facilitate service.
    • Ensure all operations and cash handling are done per policies and procedures.
    • Maintain excellent communication with the housekeeping department.
    • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas.
    • Analyze, investigate, and resolve guest complaints.
    • Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
    • Insures proper staffing levels for customer service goals.
    • Coach and counsel employees to reflect Hyatt service standards and procedures.

    Perks:

    • Tuition, Fitness, and Wellbeing Reimbursement - $1000 per year after 90 days
    • Cell Phone and Dry Cleaning Reimbursement
    • Discounted Parking
    • Medical, Dental, Vision, Flex Spending, Disability and Life Insurance Coverage
    • Roth IRA and 401(K) options after meeting eligibility timeline
    • Discounted Stock Purchase Options after meeting eligibility timeline
    • Paid Sick, Vacation, Holiday time and 3 additional paid days off annually for whatever you choose
    • Paid Family Bonding Time and Financial Adoption Assistance
    • Free and discounted room nights world-wide
    • Employee Assistance Program through Compsych
    • Additional discounts and partnerships via PerkSpot
    Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, Inclusion, empathy, experimentation and wellbeing. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world's best places to work.


    With more than 130,000 colleagues across more than 70 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking.

    Our culture is one that empowers every individual to be their best, and such authentic connection inspires the way we care for each other and for our guests.

    Hyatt Regency Waikiki is an equal employment opportunity and affirmative action employer.

    We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


    • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
    • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
    • With opening hotels, previous hotel pre-opening experience preferred.
    • Service oriented style with professional presentations skills.
    • At least 2 years progressive management experience within the Rooms Division of a hotel
    • Hotel/Hospitality degree an asset
    • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
    • Clear concise written and verbal communication skills in English
    • Must be proficient in Microsoft Word and Excel
    • Must have excellent organizational, interpersonal and administrative skills.
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