Systems Operations Analyst, Commercial - Houston, United States - Shaw Systems

Shaw Systems

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Summary/Objective

Responsibilities

Able to do the research and testing that is necessary to answer basic customer inquires
Analyze and document client needs and business processes
Able to manage multiple tasks concurrently when priorities are provided
Responsible for communicating directly to customers on progress of issues
Responsible for testing system enhancements and assisting clients with implementing new business features
Ability to work in a supporting role as team environment with developers, testers and designers
Ability to provide software business/operational training to clients
Strong experience with requirements gathering and writing specs.

Requirements:

Bachelor's degree required or four years of related work experience may substitute for bachelor's degree
Strong analytical, interpersonal, communication, problem solving and research skills
Excellent written and oral communications skills
Proficiency with Microsoft Office products (Word, Excel, Outlook)
Understanding of software systems from the user's and technical perspective
Minimum 5 years of experience in customer support in banking/lending software or similar industry
Must work well under pressure to meet ongoing and overlapping deadlines within abbreviated time constraints
Additional hours may be needed during peak times and for software releases
Prior experience with Structured Query Language (SQL) and relational databases a plus
Formal presentation experience a plus

Location

This position may work from any of the following locations: Hybrid office schedule if within 75 miles of the Houston, TX or Richmond, VA office.

Remote with the ability to travel at least 5% from the following states:

Texas if more than 75 miles from the office location, Virginia if more than 75 miles from the office location, Florida, Georgia, Idaho, Louisiana, Michigan, New Jersey, Minnesota, North Carolina, Pennsylvania, Utah.

Shaw Systems employees are not authorized to work in any state not listed above our outside of the US without specific written permission from their direct manager and approval from the Information Security Office.

Supervisory Responsibility
This position does not have supervisory responsibility.

Work Environment and Physical Demands
This is a full-time position. Days of work are Monday through Friday.

The daily schedule may vary from 7 am - 4 pm, 8 am - 5 pm or 9 am - 6 pm, and occasional afterhours or weekend work may be required.

Hours may vary or exceed 40 in any given week depending on the needs of the business.

Travel
Limited domestic travel up to 5%.

EEO Statement

Shaw provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Shaw complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._