- In conjunction with the manager, assists in the recruiting, hiring, orientation and training of all new team members. Coaches all existing team members and implements re-training efforts as needed, consistently monitoring progress.
- Responsible for the smooth operation of the assigned area. Assigns and prioritizes work assignments as necessary. Works as a team member whenever necessary to ensure that service levels always remain at an acceptable level.
- Provides feedback to the manager regarding the performance of the team, the systems and the processes.
- Assists the manager in the development of the department Policy and Procedure manual and other tools that will assist the team.
- Assists the manager in preparing time plans to ensure adequate coverage at all times. Restructures staffing patterns to meet any changing needs of the department. Monitors team schedule adherence.
- Provides supervisory level representation during manager's absence from the PSC.
- Completes project work as assigned by supervisor.
- Assists with and responds to escalated customer calls. Investigates and resolves customer complaints, questions and concerns. Notifies manager of any instance where his/her intervention may be necessary.
- Provides excellent customer service to both internal and external customers of the PSC.
- Associates Degree or equivalent experience
- 1-3 prior healthcare experience
- Proficient with office software packages such as word processing, spreadsheets and database management.
- Computer skills, word processing, basic spreadsheets, etc.
- Excellent Customer Service skills
- Strong communication, interpersonal and team skills
- Ability to exercise judgement in dealing with sensitive, confidential information
- Detail-Oriented with the ability to enter information accurately on paper and into the system
- Ability to handle a high volume and work in a fast-paced environment
- Knowledge of medical terminology (preferred)
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Registration Coordinator
3 weeks ago
Mass General Brigham Somerville, United StatesIn conjunction with the manager, assists in the recruiting, hiring, orientation and training of all new team members. Coaches all existing team members and implements re-training efforts as needed, consistently monitoring progress. Responsible for th Coordinator, Registration, Ma ...
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Registration Coordinator
3 weeks ago
Partners Healthcare System Newton, United States$750 Sign on Bonus · Cross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health care proxy, consent of treatment, f ...
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Registration Coordinator
1 week ago
Mass General Brigham Newton, United States RegularRegistration Coordinator Description $750 Sign on Bonus · Cross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including he ...
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Registration Coordinator
1 week ago
Newton-Wellesley Hospital Newton, United States$750 Sign on Bonus Cross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health care p Registration, Coordinator, Hea ...
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Registration Coordinator
1 week ago
South Shore Staffing Mansfield, United StatesSUMMARYRegistration Coordinator is responsible for collecting and updating demographic and coverage information via the telephone, in person, from insurance company's websites, or using other tools in a professional, courteous and timely manner. They are responsible for reviewing ...
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Registration Coordinator
1 week ago
Newton-Wellesley Hospital(NWH) Newton, United States**Registration Coordinator** · **$750 Sign on Bonus** · Cross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health ...
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Registration Coordinator Per Diem
1 day ago
Mass General Brigham Newton, United States RegularRegistration Coordinator Per Diem Description Cross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health care proxy ...
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PAS Registration Coordinator
3 weeks ago
Mass General Brigham Salem, United StatesArranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies a Coordinator, Registration, He ...
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Patient Registration Coordinator
1 week ago
Tufts University Canton, United StatesOverview This is an on-site position. Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Tufts Dental Facilities for Persons with Special Needs (TDF) is a network of seven outpatien ...
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Patient Registration Coordinator
1 week ago
Tufts University Canton, United StatesOverview · This is an on-site position. · Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Tufts Dental Facilities for Persons with Special Needs (TDF) is a network of seven outpa ...
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Patient Registration Coordinator
21 hours ago
Tufts University Canton, United StatesOverviewThis is an on-site position. · Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country. Tufts Dental Facilities for Persons with Special Needs (TDF) is a network of seven outpati ...
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Registration Coordinator
3 weeks ago
South Shore Staffing Brockton, United StatesSUMMARY · Registration Coordinator is responsible for collecting and updating demographic and coverage information via the telephone, in person, from insurance company's websites, or using other tools in a professional, courteous and timely manner. They are responsible for review ...
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PAS Registration Coordinator
5 days ago
Salem Hospital, Inc. Salem, United StatesArranges for the efficient andorderly admission of inpatients and admission of individuals who havehospital-based outpatient testing or procedures.Ensures that the patient information iscollected and that patients are aware of hospital policies and procedures.Interviews incoming ...
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PAS Registration Coordinator
4 weeks ago
Partners Healthcare System Salem, MA, United StatesArranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures. Ensures that the patient information is collected and that patients are aware of hospital policies and procedures. Interviews inco ...
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Registration Coordinator Per Diem
4 weeks ago
Mass General Brigham Newton, United StatesCross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health care proxy,consent of trea Registration, Coordinator, Pe ...
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Registration Coordinator Per Diem
6 days ago
Newton-Wellesley Hospital(NWH) Newton Lower Falls, United States Part timeCross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health care proxy,consent of treatment, financial Releases, and ...
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Registration Coordinator 7:00-3:30p
3 weeks ago
Partners Healthcare System Newton, United States$750 Sign on Bonus · Job Summary: · Under the direction of the Patient Access Manager and Leadership, Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concie ...
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Registration Coordinator 7:00-3:30p
3 weeks ago
Brigham and Women's Hospital Newton, United StatesJob Description - Registration Coordinator 7:00-3:30p · Cross trained in areas of registration. Responsible for obtaining demographic information from patients and inputting that information into the computer system. Completes various paperwork for each patient, including health ...
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MRI Patient Registration Coordinator
4 weeks ago
Beth Israel Lahey Health Beverly, United StatesWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · Per Diem · Scheduled Hours: · 0 · Work Shift: · Day (United States of America) · MRI Pt Registration Coord · Job Description: · MRI Patient Regi ...
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Registration Coordinator 3:00pm-11:30pm
2 weeks ago
Partners Healthcare System Newton, United States$750 Sign on BonusJob Summary:Under the direction of the Patient Access Manager and Leadership, Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concierge/In ...
Registration Coordinator - Somerville, United States - Partners Healthcare System
Description
About Us
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system.
Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities.
Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential.Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors.
We support each member of our team to own their personal development-and we recognize success at every step.Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors.
These values guide how we get our work done:
Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
The Opportunity
Under general direction of the Manager, Patient Service Center, the incumbent is responsible for planning, organizing and supervising the RRC's day to day activities to ensure customer satisfaction and compliance with departmental and hospital standards.
Principal Duties and Responsibilities