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Corporate Partners Technical Specialist
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Desktop Services Specialist
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Energy Assistance Program Assistant
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Pesticide Field Staff Supervisor
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Technical Monitoring Specialist
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Technical Monitoring Specialist
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Technical Specialist - Lafayette, United States - HCL Technologies
Description
Job Description (Posting).
Job Title Network Technician
Job responsibilities:
Handle incidents and Service requests
Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.
Conduct walkthroughs, Floor sweeping and physical verification of connectivity
Provide support for installation, maintenance, and repair of
VSAT
Radio Systems
WiFi and BLE Systems
Cellular based systems
Fiber Optic & Copper Cable
IIoT, including IpWAN
Specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm-
Provide network troubleshooting including
Console into network devices, including routers, switches, gateways, radios,
Identify a switch port location
Identify WAP connectivity status
Basic Copper Cable troubleshooting
Basic Fiber Optic Troubleshooting
Install, remove, or swap equipment
Restarting / rebooting equipment
Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices
Perform MACD (move, add, change, delete) activities
Effectively manage work queue in ticketing system
Attending Safety training and report incidents
Update knowledge base regularly
Escort third party vendors wherever contractor is supplying support
Adhere to Company change management and BCP/DR Procedures
Provide daily report of activities
Mandatory:
Overall 5+ years of relevant experience
Worked in Enterprise Environment with Service Level Agreement
Strong analytical and problem-solving skills
Willing to travel within US on need basis
Willing to travel and stay in Offshore Platforms in sea for 14 days on and 14 days off basis
Willing to work in 24x7 shift schedule
Must be willing to learn quickly, adapt, and work in a fast-paced environment
Excellent communication and conversation skills (Verbal and Written)
Ability to cover ground by walking and to stand in most part of the working hours
Ability to lift up to 50lbs
Ability to drive 4x4 trucks and snowmobiles in fields/rigs to cover operational support
Desirable:
Certifications like CCNA, PCNSA (not mandatory)
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
