An Application Support Specialist is a professional who provides technical assistance and troubleshooting for software applications - Cankton, United States - Spectrum Innovations

Spectrum Innovations

Verified Company

Cankton, United States

3 weeks ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Company Description and Responsibilities
Innovation Group provides comprehensive operational support and a variety of expert services for leading insurers, brokers, fleet operators, and automotive manufacturers in the field of claims and vehicle repair management. With over 400 employees, we create digital and individual solutions, making it easy and efficient to process vehicle damages - in line with our "Mission: Everything simple and easy". In March 2023, we were recognized as one of the top 30 employers in Baden-Württemberg by Great Place to Work Germany. To make the claims world even friendlier for all parties involved, we are looking for an Application Support Specialist & Incident Manager m/f/d for our IT Services division.

Your tasks:

You are the first technical point of contact for disruptions and support requests for our applications

You handle incoming tickets with the goal of identifying and resolving any situations that could hinder operations

You qualify all inquiries and disruptions and coordinate and resolve them in close collaboration with our international 2nd level support

You support the management of the incident management process and coordinate the prioritization of requests and disruptions

You communicate and coordinate disruptions and actively exchange information with colleagues, partners, and customers to ensure a smooth flow of information

You monitor data quality, plausibility, and consistency

You maintain documentation for support measures and continuously expand our knowledge database