Program Manager - Santa Clara, United States - Caminar

Description

Position Title:
Program

Manager

Program/Dept:
C
CCBringing Families Home

/SMI Service Line

Reports to:
Director of S

upported Housing

Classification:
Regular, Full-Time, Exempt

Salary Range:
$85K/year + Full Benefits P

ackage

Agency Description:

Founded in San Mateo, California, in 1964, Caminar's thriving programs and services serve more than 14,000 individuals annually across San Mateo, Santa Clara, San Francisco, Solano, and Butte Counties.

Our nonprofit organization's portfolio of behavioral health and supportive services empowers and supports individuals and families to move toward resilience, wellness, and independence.

And, we are expanding our capacity to address the increasingly complex needs of individuals and families.

Position Description:
The

C

ontra Costa County (


CC
C)

Bringing Families Home (

BFH)

Program

Manager is

responsible for overseein

g the

Prevention and Diversion programs in CCC.

The BFH Program Manager

participates in the leadership and management of the region

, in coordination with the Director of Supported Housing, a

nd may be assigned special projects.

Essential Duties & Responsibilities:
·

Work in a professional manner with local

County agencies,

Housing Authorit

ies,

landlord

s

, property managers, and others in the community to secure

/

retain housing

on behalf of clients

and the program

, in general

.
·

Develop and maintain productive working relationships with

County

staff, landlords, property managers, community advocates, Caminar clinical staff, and other system providers as appropriate, and actively participate in meetings that

inform or

affect housing services.
·

Monitor the local housing rental market, keeping abreast of market rent rates, supply and demand of housing, and other related conditions.

·

Negotiate housing transactions including leases that result in sound business deals that benefit the clients served by the agency.
·

Resolve issues and disputes that may arise between and among tenants, landlords, the agency, and County staff.
·

Supervise the Housing Case Managers

and Housing Navigators

, including

weekly check-ins and group

meetings by program, as needed

to ensure

the

provision

of

quality housing

case management

services.
·

Provide

onboarding

,

training

, and re-training

to Housing Case Manage

r

and

Housing Navigator

staff

.
·

Work closely with

staff

to

support

the success of

client tenant households.
·

Review and approve funds requested to support client activities and rents

. Provide accurate monthly accounting of these funds and ensuring that they balance properly and that all receipts are submitted to the corporate office in a timely manner.
·

Supervise

and approve

the calculation of rent

s by Housing Case Managers

. Work with Caminar Finance to ensure

accurate

reporting

and program compliance

.
·

Review

client charts and

notes in


HMIS
, complete monthly
HMISreporting to

Caminar's Finance team and the County

.
·

Educate and inform case management staff and leadership of client tenant responsibilities and expectations.
·

Facilitate

monthly meetings with the County and partners, and weekly internal case conferencing.
·

Mediate disputes between client tenants and property managers or landlords, involving case management

and housing navigation

staff,

as necessary.
·

Participate in Leadership Team meetings, including discussions regarding agency-wide program development and operation and emerging issues that may affect housing, client care, or the agency in general.

·

Represent the programs and Caminar as assigned to ensure a positive and caring public image, as well as appropriate visibility, and to reduce the stigma of mental illness.

·

Comply with all applicable laws, regulations, and the policies and procedures of Caminar.
·

Model respectful, caring, tolerant, ethical, and empowering relationships with all individuals served and employed.
·

Assist

Supported Housing Director and

the

Le

adership Team

in the development of the budgets.
·

Monitor the monthly financial reports of housing services to assure that expenditures stay within budget and that revenue is received and properly expended

,

in coordination with the Director of Supported Housing

.
·

Assist Director of Supported Housing with comple

tion of reporting

and RFP's

to funders

, as well as internal

requests.
·

Promote within the agency and with the general public the philosophy and practice of social rehabilitation.
·

Participate in the activities of professional affiliation organizati

ons, such as Continuum of Care (CoC) when appropriate.
·

Drive own car to housing sites, treatment facilities, and meeting destinations, documenting and reporting mileage according to agency procedures.
·

Participate in promoting a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency's own Health & Safety Program.

·

Complete and submit accurate time sheets and absence reports to program management in a timely manner

, as well as review

/

approve staff time sheets

and mileage

.
·

Actively nurture and advance the cooperative, harmonious and

teamwork-oriented

environment Caminar strives to promote within the

interdepart

mental Caminar Teams
·

P

romote an atmosphere of dignity and respect in line with the organization's mission, philosophy, policies and procedures.
·

Perform other related duties, responsibilities and special projects as assigned

by the Director of Supported Housing

.

Requirements, Qualifications, Skills & Abilities:
·

Must be passionate about Caminar's mission.
·

Prior experience with real estate transactions and/or administration and management of Supported Housing programs and community development strongly preferred.
·

Demonstrated knowledge of U.S. Department of Housing and Urban Development regulations and other State Housing and Community Development Programs.
·

Demonstrated knowledge of CARF accreditation process.
·

Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Harm Reduction, Housing First, and Motivational Interviewing is preferred.

·

Demonstrated experience effectively managing line-item operating budget is strongly preferred
·

Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system strongly preferred.
·

Must have excellent computer skills, including extensive work with Microsoft Office (Word, Excel, Publisher, et cetera).
·

Ability to maintain a high level of confidentiality, a professional demeanor and to represent the organization in a positive manner at all times.

·

Must demonstrate acceptable level of maturity, good judgment, and emotional stability.
·

Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information

skillfully.

Physical, Environmental and Mental Requirements:

Physical:
Occasionally required to push/pull objects up to 50

lbs

, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.

Sensory:
Frequently required to read documents, written reports, and plans.

Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc.

Must be able to speak clearly and understand/be understood using the English language.

Cognitive:
Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand
and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments

given

to self and others over a period of several days.

Environmental Conditions:
Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.

Equipment:
Frequently required to use a computer, phone, and fax machine.

Special Requirements:
·

Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.

·

This position requires frequent driving.

A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

·

Must be able to pass post-offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

·

A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.
·

May be required to obtain and maintain First Aid and CPR certification.
2600 South El Camino Real, Suite 200, San Mateo, CA 94403 | (t f |

2600 S El Camino #200,

San Mateo, CA 94403 | (t f)

|

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