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Stewartville

    Service Manager - Albion, United States - SYDENSTRICKER NOBBE PARTNERS

    SYDENSTRICKER NOBBE PARTNERS
    SYDENSTRICKER NOBBE PARTNERS Albion, United States

    1 week ago

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    Description

    Job Details

    Job Location
    SNP Albion - Albion, IL


    Position Type
    Full Time


    Travel Percentage
    Negligible


    Job Shift
    Day


    Job Category
    Management


    Description

    Position Specifics Department:
    Service Reports to: Divisional Service Director


    Supervises:

    Service Writer, Service Advisor, Service Technician, JD TECH Student Purpose Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes.

    Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel. Responsibilities Communicates, enforces and monitors service department processes to ensure customer satisfaction Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives Executes service department marketing plan with the direction from corporate service manager and marketing manager Coordinates customer clinics, field days, and related promotional events Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to customer billing Coordinates customer clinics, field days and related promotional events Manages recruiting, staffing and employee development activities for employees reporting to this position Assists with the development and training of service personnel and completes performance reviews of service staff May participate in Service EDUCATE Training programs required for the development of skills and knowledge Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains knowledge of John Deere and competitive products


    Qualifications

    Experience, Education, Skills and Knowledge 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred Experience with off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred Experience leading and working cooperatively in a team environment Experience communicating effectively Experience analyzing and interpreting internal reports Must have an adequate toolset to perform job responsibilities High School Diploma, GED, or equivalent experience required; Associates degree preferred Valid drivers license required; CDL (Commercial Drivers License) preferred
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