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McDonough

    MA Clinical Care Coordinator - Mcdonough, GA, United States - Aylo Health

    Aylo Health
    Aylo Health Mcdonough, GA, United States

    3 weeks ago

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    Description
    At Aylo Health, we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient.

    Because healthy people can do amazing things We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development.

    We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.


    BENEFITS:
    Medical, Dental and Vision Insurance
    Childcare Assistance, up to $500 per month/child
    401K with company match
    STD, LTD, Life Insurance
    Paid Time Off and Paid Holidays


    JOB SUMMARY:
    The Level I Certified Medical Assistant will be assigned to our high-volume Clinical Contact Center and is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers' direction


    ESSENTIAL FUNCTIONS:
    Manage incoming calls of patients with general or post visit care
    Receive and process e-prescription request from the pharmacy
    Call-in and submit patient medication to pharmacy as instructed by provider
    Build great relationship and rapport with patients/callers
    Contact insurance companies to receive prior authorization for medication
    Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
    Answers patient inquiries regarding general medical questions
    Obtain necessary personal and clinical information from patients
    Accurately document telephone encounters
    Receive test results from providers through telephone encounters
    Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
    Transfer patient calls to appropriate personnel for further assistance, as needed
    Performs other duties as assigned


    QUALIFICATIONS REQUIRED:
    High School graduate or equivalent education
    Proven history of driving a positive patient experience
    Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
    2+ years' work experience in a clinical private practice setting with EMR experience
    Must be able to work quickly and efficiently to handle high call volume
    Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
    Professional verbal and written communication skills
    Ability to work independently or with a team
    Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
    Professional appearance and positive attitude #ZR #INDMT1 Aylo Health is an Equal Opportunity Employer
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