sandra pierre

I'm  a 43 years old woman with over 15 years of experience   in  customer care service and retails. I've work in call center as well both inbound and outbound , front office , credit and colection. I speak french , creole and English . 

• Indirect sales manager , Digicel, May 2019 til now .
• Sales Supervisor , Natcom, April2018 - April2019 .
• head of customer care, Natcom, April 2016 – April2018 
• Headquarter mission manager OAVCT September 2015- March 2016
• Customer care Consultant Info Santé,  September 2014 - January 2015
• head of Customer care operation, Digicel, Port-au-Prince, April- July 2014
• Customer Care Postpaid Manager (postpaid call center and Blackberry, refurbished,
  credit and collection, front office, back office, administration team, Business Solution), Digicel, Port-au-Prince, February 2011- April 2014
• Credit and Collection Support Manager, Digicel, Port-au-Prince, January 2009 - February 2011
• Operation SM, Digicel, Port-au-Prince, March 2007 - January 2009
• Digicel Customer Service Coordinator, Port-au-Prince, January 2006 - March 2007
• Administrative Assistant, OAS Special Mission, Port-au-Prince, May 2003 - January 2006

 Administrative management (UTECH Jamaica)
 New Agent Program (Digicel University)
 Train the trainer (Digicel University)
 Enter management 1-2 (Digicel University)
 Human resources management (Goulet Telecom)
 Recruitment of human resources (Goulet Telecom)
 Project and sales management (World Class Training Institute)
 Debt Collection Strategies and Techniques (Cohen and Klein Consulting, Inc)
 Banking Operations Business Institute of the West Indies