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    Change Management Lead - Philadelphia, United States - City of Philadelphia

    City of Philadelphia
    City of Philadelphia Philadelphia, United States

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    The Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team's focus areas include communications; process and organizational redesign; training development; and training deployment. These are permanent exempt positions that will move to maintenance and support after the project is complete (in 3-4 years).

    Essential Functions

    Throughout the OPAL ERP and DW/BI project, the Change Management Lead will:

  • Create Change Management templates and standards.
  • Co-develop the Change Management plans, timelines, organizational structure, and effort estimates.
  • Meet deliverable schedule.
  • Route work items to Change Management team members for completion.
  • Supervise Change Management team members.
  • Review and approve team member deliverables.
  • Liaise with functional and technical teams; and
  • Provide weekly task reports.

    • Competencies, Knowledge, Skills and Abilities

  • Proven track record managing complex projects.
  • Ability to solve complex business problems and develop user/business-driven technology strategies and plans.
  • Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly, and technical language) and interpersonal skills with a focus on rapport-building, listening, and questioning skills.
  • Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
  • Ability to keep data confidential.
  • Strong problem solving and analytic skillset.
  • Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
  • Strong meeting facilitation and interviewing skills.
  • Meeting presentation and end user training delivery skills.
  • Ability to work well with individuals at all levels within and outside the organization.
  • Supervising, coaching, and collaborating skills; and
  • Hands on experience with learning management and training material development and delivery tools.

    • Qualifications

    We're interested in hiring the best possible candidate for the Change Management Lead role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply.

    Please include:

    ●A one-page cover letter explaining why you're passionate about being a member of the City of Philadelphia's OPAL ERP and DW/BI Team.

    ●Your resume

    ●Please note: Only complete applications will be considered for review, so read the above application requirements carefully

  • Completion of a Bachelor's or Master's degree in organizational change, organizational development, communications, operational design, or equivalent experience;3-7 years of experience with change management; and
  • Experience with implementing ERP and/or DW/BI solutions strongly preferred.
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