Jobs
>
Richardson

    Customer Excellence Specialist - Richardson, United States - ASSA ABLOY

    ASSA ABLOY
    ASSA ABLOY Richardson, United States

    3 weeks ago

    Default job background
    Description

    Career Opportunities: Customer Excellence Specialist

    Requisition ID Posted - ASSA ABLOY Global Solutions Inc - Hospitality Americas - USA: Texas (Richardson) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - Travel Required: 11%-30%

    ? Job Description Print Preview

    Title: Customer Excellence Specialist DATE: April 2024

    Salary/Classification: Salary/Exempt

    Reports to: VP and Head of Americas - Construction

    Customer Excellence Specialist

    Job Summary: As a Customer Excellence Specialist, you will play a pivotal role in ensuring our customers have a seamless experience from onboarding through ongoing support. Youll be the bridge between our customers and the company, addressing their needs, resolving issues, and providing timely solutions. This role combines remote support work with occasional construction site visits to enhance customer satisfaction.

    Responsibilities:

    + Customer Support:

    + Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.

    + Handle troubleshooting requests, product-related questions, and order inquiries.

    + Document customer interactions, transactions, comments, and complaints.

    + On-Site Visits:

    + Conduct on-site visits to assist with customer onboarding, product installations, and training.

    + Collaborate with cross-functional teams to ensure a smooth transition for new customers.

    + Provide personalized support during face-to-face interactions.

    + Remote Assistance:

    + Assist customers remotely by troubleshooting technical issues, guiding them through product features, and addressing concerns.

    + Use various communication channels (phone, email, chat) to provide exceptional service.

    + Customer Relationship Management:

    + Build strong relationships with customers, understanding their unique needs and challenges.

    + Proactively identify opportunities to enhance customer satisfaction and loyalty.

    + Escalate complex issues to the appropriate teams for resolution.

    + Travel:

    + Approximately 30% travel required for on-site visits, customer meetings, and training sessions.

    + Plan travel logistics, including scheduling, accommodations, and transportation.

    TECHNICAL SKILLS:

    You will have a minimum of 1 years business to business direct sales/customer service experience, be intelligent, well presented and confident. You will be likeable, be able to quickly build rapport with new contacts, and be resilient and target driven. You will be a self-starter who is able to operate independently when needed.

    Technically, you will need to have a basic understanding of technical concepts including back-end systems, software integrations, and user experience flows, as well as experience selling and performing customer service for complex IT solutions including integrations with different platforms.

    GENERAL REQUIREMENTS:

    The Customer Excellent Specialist will comfortable visiting construction sites and be required to perform other duties over and above core development responsibilities. This includes, but is not limited to:

    + Basic product development assistance;

    + Customer negotiation or assistance;

    + Input into the strategic planning of the business;

    + Other duties as requests by the management team.

    PERSONAL ATTRIBUTES:

    + Ability to work within a team environment. Evidence of this would be prior experience of having been part of a successful team.

    + Good communication skills. Evidence of this would be successful publications, production of well written proposals/reports etc.

    + A commitment to high quality products and services, and to high ethical standards. Evidence of this commitment would be the standards achieved in previous positions;

    + Good time management skills. Evidence of this would be the ability to complete assigned tasks on time.

    We are the ASSA ABLOY Group

    Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

    As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

    As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

    Print Employee Name:

    Employee signature:

    Date:

    We are the ASSA ABLOY Group

    Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

    As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

    As we welcome new people on board, its important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

  • Simpson Strong-Tie

    Business Excellence Specialist

    3 weeks ago

    Simpson Strong-Tie McKinney, United States

    Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. · Our founder, Barc Simpson establis ...

  • Porter Legal Group, PLLC

    Intake Specialist

    2 weeks ago

    Porter Legal Group, PLLC Richardson, United States

    Porter Legal Group employs professionals who deliver solutions for complex cases. We dedicate the time and diligence necessary for excellent results. At Porter Legal Group a client will never be just another file. The combination of our experienced professionals, legal knowledge ...

  • Velocity Solutions

    Psychiatry Resident Doctor

    3 weeks ago

    Velocity Solutions Richardson, United States

    Our client, an academic teaching hospital, is currently seeking a RESIDENT PHYSICIAN IN PSYCHIATRY (M/F/D) in the greater Bocholt area. THE OFFER: * Wide range of services in the treatment of behavioral disorders, personality disorders, neuroses, affective disorders, stress disor ...

  • Aurora Technologies

    Application Developer

    1 week ago

    Aurora Technologies Richardson, United States

    Your tasks · Conducting program adjustments or programming additional applications for our global ERP system · Integration/maintenance of interfaces · Further development of existing applications · Conducting projects and release changes · Analysis, documentation, and optimizatio ...

  • Porter Legal Group, PLLC

    Intake Specialist

    1 week ago

    Porter Legal Group, PLLC Richardson, United States

    Porter Legal Group employs professionals who deliver solutions for complex cases. We dedicate the time and diligence necessary for excellent results. At Porter Legal Group a client will never be just another file. The combination of our experienced professionals, legal knowledge ...

  • VIPStreamers Inc

    Tiktok Sales Host Associate

    1 week ago

    VIPStreamers Inc Richardson, United States

    As a TikTok Live Host, you will be responsible for effectively presenting and selling fashion products (i.e clothing, wigs, bags) for brands in front of a camera, live streaming. Brands including OQQ, Cupshe, and more to come. · We're proudly leading the pack as the top clothing ...

  • TownSq

    Collections Specialist

    3 weeks ago

    TownSq Richardson, United States

    The Collection Specialist processes payments within the client systems and follow up on outstanding A/R and/or including research and resolution. This position is responsible for handling all correspondence related to resale orders, contacting title companies, and other facilitie ...

  • Genpact

    AML Transaction Monitoring

    3 weeks ago

    Genpact Richardson, United States

    Role : Transaction Monitoring · Location : Richardson, TX (Onsite) · In this role, you will be responsible for conducting end-to-end Transaction Monitoring investigations for customers (individuals/entities). You will work extensively with functional leaders in Financial Crime R ...

  • Medical City Dallas

    Progressive Care PCU Registered Nurse

    2 weeks ago

    Medical City Dallas Richardson, United States

    Introduction · Medical City Dallas is committed to investing in the latest technology enabling nurses to work more efficiently. · Are you passionate about delivering patient-centered care? · Submit your application for our Progressive Care PCU Registered Nurse position and spend ...

  • Medical City Dallas

    Clinical Dietician PEDs

    4 weeks ago

    Medical City Dallas Richardson, United States

    Description · IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Clinical Dietician PEDs with Medical City Dallas you can be a part of an organization that is devoted to giving back · BenefitsMedical City Dallas, ...

  • Atlas Ventures

    B. Eng. Mechatronics

    1 week ago

    Atlas Ventures Plano, United States

    Job Description · Number of apprenticeships: 4 · Tasks and Process · As a mechatronics engineer, you are a technical generalist. You deal with questions such as how people can be mobile in the future without burdening the environment more than necessary. During your studies, you ...

  • Skipping Laundry

    Laundry Professional- Work From Home

    1 week ago

    Skipping Laundry Plano, United States

    Become An SL Vendor and earn **80% split** — start today · Options to **DELEGATE YOUR ORDERS** to other SL Vendors and SL Drivers for additional support · **YOU SET YOUR OWN PRICING**: · - with immediate payout · Keep **100%** of your tips · **About Skipping Laundry Marketplace** ...

  • Skyline Enterprises

    Assistant Doctor Vascular Surgery

    3 weeks ago

    Skyline Enterprises Duck, United States

    For our client, a primary care provider, we are currently seeking an ASSISTANT DOCTOR FOR VASCULAR SURGERY (M/F/D) in the greater Lauscha area. THE OFFER: * Wide range of services in the field of vascular surgery in an interdisciplinary clinic, including state-of-the-art diagnost ...

  • Medical City Dallas

    Child Life Specialist PRN

    3 weeks ago

    Medical City Dallas Richardson, United States

    Description · Introduction · Do you have the career opportunities as a(an) Child Life Specialist PRN you want with your current employer? We have an exciting opportunity for you to join Medical City Dallas which is part of the nation's leading provider of healthcare services, H ...

  • Skyven Technologies

    Recruiter / Human Resources Specialist

    3 weeks ago

    Skyven Technologies Richardson, United States

    About the Opportunity · At Skyven Technologies, we have developed a revolutionary heat pump technology to decarbonize industrial heat. We sell this technology through an innovative Energy-as-a-Service model that saves our customers money with no capital outlay. We are hiring a R ...

  • AppleOne

    Healthcare Payment Poster

    3 weeks ago

    AppleOne Richardson, United States

    Job Description · Job DescriptionThis Onsite Healthcare Cash Posting Specialist Position Features: · • Direct Hire position · • Monday to Friday - 8am to 5pm · • Pay is up to $45,000/year plus benefits · • Onsite in Richardson, TX close to 75 · Our client is a healthcare compan ...

  • DebtBlue

    New Accounts Supervisor

    1 week ago

    DebtBlue Richardson, United States

    We are looking for a New Accounts Supervisor with a powerful desire to lead a team of highly motivated individuals as a Certified Debt Specialist. This person will develop systems and procedures and fully implement all company policies and accountability measures to build a highl ...

  • Cantex Continuing Care Network

    Business Development Specialist

    3 weeks ago

    Cantex Continuing Care Network Richardson, United States

    Job DetailsJob LocationSan Remo - Richardson, TXPosition TypeFull TimeTravel PercentageRoad WarriorJob ShiftDayJob CategoryHealth CareDescriptionDiversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the ...

  • DebtBlue

    Collections/Debt Negotiator

    4 weeks ago

    DebtBlue Richardson, United States

    We are looking for a Collections / Debt Negotiations Specialist who is self-motivated and organized specializing in building rapport with representatives of creditors, creditor law firms, collection agencies, and debt buyers to negotiate settlements of accounts on behalf of the c ...

  • Lonestar

    Auto Bodily Injury Claims Specialist

    3 weeks ago

    Lonestar Richardson, United States

    Job Description · Job DescriptionIf you are an experienced Non-Standard Auto Bodily InjuryCLAIMS PROFFESSIONAL (with many years of auto and especially nonstandard auto related experience) we'll make sure you are COMPENSATED AS A PROFFESSIONAL · We are seeking an experienced Auto ...