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IT Systems Specialist - Boca Raton, United States - FirstService Residential
Description
Job Overview:
This position is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism.
As an IT Specialist, primary functions include supporting end user technology and maintain 100% availability of all IT related systems and software to give Regional Offices and On-Site Locations competitive advantage, improved profitability and provide exceptional customer service.
Your Responsibilities:
Manage internal and external client relationships and expectations during escalated issue process
Effectively communicate with team, associates, and Leadership (where appropriate), any pertinent information relevant to the task at hand
Ensure that all work performed is documented in ServiceDesk; this must be done in a timely, accurate and detailed manner, with follow up to resolution
Ensure users/customers are provided professional, courteous, and timely support and service
Occasionally travel to other offices and sited locations when needed
Active Directory - Manage user's accounts, assign, and remove permissions, reset passwords. Create and disable accounts.
Office 365 and Office applications (Outlook, Word, Excel)
Manage maintenance of all hardware (desktops, laptops, printers, and peripherals) and software
Basic knowledge of Cisco telepresence devices, phones, and Meraki appliances
Familiarity with Citrix desktops, apps, and VPN technologies
Experience with remote support tools (GoToAssist, ManageEngine)
Conduct user training on an as-needed basis
Skills and Responsibilities:
Experience in IT (1-3 years).
Combination of Associates Degree and or IT related certifications (Microsoft, CompTia, Cisco) in related field desirable
Valid State Driver's License and Mandated Vehicle Insurance
Proficient in English. Bilingual helpful.
Expert Level with Microsoft Windows 10. Proficient in Active Directory, Citrix, Office 365. M.S. applications.
Technical skills and experience in Local and Wide Area Networks
Strong customer orientation
Strong troubleshooting skills
Excellent interpersonal and communication skills
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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