Customer Service Representative - New Brunswick, United States - Made Acquisitions Inc

Made Acquisitions Inc New Brunswick, United States

3 weeks ago

Description

Job Description

Job Description(CSR) Customer Service Representative

BENEFITS

Competitive Compensation
Team Environment
Career Growth Opportunities

KEY RESPONSIBILITIESWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
DUTIES

Conducting events-based presentations for our clients
Creating brand awareness and business development
Learning the foundations of sales and marketing techniques
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge

REQUIREMENTS

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Can easily overcome obstacles and roadblocks; be solution oriented
Excellent written and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

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