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Northbrook

    Patient Scheduling Coordinator - Northbrook, IL, United States - USA Clinics Group

    USA Clinics Group
    USA Clinics Group Northbrook, IL, United States

    2 weeks ago

    Default job background
    Full time
    Description

    As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.

    If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today No medical experience? No worries We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

    This is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois. Bilingual in English and Spanish, Russian or Greek highly preferred. Responsibilities Receive inbound retention calls from current customers in a multi-line call center environment
    Accommodate scheduling needs of existing patients including future appointments
    Make outgoing confirmation and follow up calls
    Make outbound calls to patients to re-establish patient care
    Use pivot/rebuttals for customer retention and acquisition
    Educate customers on membership features, offerings, billing and charges to retain customer
    Act with urgency to meet and resolve customers' needs and problems
    Demonstrate knowledge of services
    Ensure customer issue follow-up is completed on time and accurately
    Builds rapport and constructive and effective relationships.
    Expediently handle all problems, issues, and challenges with professionalism
    Additional duties as required #INDM1
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