Bilingual Patient Scheduling Coordinator - Northbrook, United States - USA Clinics Group
Description
As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.
No medical experience? No worries We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.
This is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois.
_Bilingual in English and Spanish, Russian or Greek highly REQUIRED._
Responsibilities
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Receive inbound retention calls from current customers in a multi-line call center environment:
- Accommodate scheduling needs of existing patients including future appointments
- Make outgoing confirmation and follow up calls
- Make outbound calls to patients to reestablish patient care
- Use pivot/rebuttals for customer retention and acquisition
- Educate customers on membership features, offerings, billing and charges to retain customer
- Act with urgency to meet and resolve customers' needs and problems
- Demonstrate knowledge of services
- Ensure customer issue followup is completed on time and accurately
- Builds rapport and constructive and effective relationships.
- Expediently handle all problems, issues, and challenges with professionalism
- Additional duties as required
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