Representante de Atendimento ao Cliente VIP em Português" - Tustin, MI, United States - Golden Gate Group

James Miller

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James Miller

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Freelance
Description

WHO WE ARE
iGaming Platform is a leading developer of innovative iGaming software for online casinos. Our headquarters are located in Tustin, MI.

Our user-friendly and intuitive UI allows for easy content changes, updates to promotions and offers, and even the layout of your casino site with just a few clicks.


YOUR RESPONSIBILITIES

  • Cultivate strong personal relationships with VIP players to increase loyalty, revenue, and overall player experience.
  • Respond to VIP players' inquiries, requests, and complaints in a timely and professional manner.
  • Develop and execute campaigns to maintain a high retention rate for VIP players, working closely with the CRM team to coordinate these efforts and implement new segmentation strategies as needed.
  • Collaborate with other departments to optimize communication with VIP players.
  • Personalize communication, offers, and treatment for VIP players.
  • Stay uptodate with procedures and policies.
  • Keep VIP players informed about casino games, products, and relevant bonuses and promotions.
  • Complete adhoc tasks and projects as needed.

MUST HAVE

  • Minimum of 1 year of handson experience in VIP, Account Management, Retention, or Operations, preferably within the iGaming industry.
  • Excellent communication skills and a strong focus on customer service.
  • Flexibility to work varying shifts, including weekdays, weeknights, and weekends.
  • Fluent in English and native or nearnative proficiency in written and spoken Brazilian Portuguese.
  • Personable, sociable, and empathetic

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