Representante de Atendimento ao Cliente VIP em Português" - Tustin, MI, United States - Golden Gate Group

Golden Gate Group

Verified Company

Tustin, MI, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

WHO WE ARE
iGaming Platform is a leading developer of innovative iGaming software for online casinos. Our headquarters are located in Tustin, MI.

Our user-friendly and intuitive UI allows for easy content changes, updates to promotions and offers, and even the layout of your casino site with just a few clicks.

YOUR RESPONSIBILITIES

Cultivate strong personal relationships with VIP players to increase loyalty, revenue, and overall player experience.
Respond to VIP players' inquiries, requests, and complaints in a timely and professional manner.
Develop and execute campaigns to maintain a high retention rate for VIP players, working closely with the CRM team to coordinate these efforts and implement new segmentation strategies as needed.
Collaborate with other departments to optimize communication with VIP players.
Personalize communication, offers, and treatment for VIP players.
Stay uptodate with procedures and policies.
Keep VIP players informed about casino games, products, and relevant bonuses and promotions.
Complete adhoc tasks and projects as needed.

MUST HAVE

Minimum of 1 year of handson experience in VIP, Account Management, Retention, or Operations, preferably within the iGaming industry.
Excellent communication skills and a strong focus on customer service.
Flexibility to work varying shifts, including weekdays, weeknights, and weekends.
Fluent in English and native or nearnative proficiency in written and spoken Brazilian Portuguese.
Personable, sociable, and empathetic