Jobs
>
Sacramento

    NS8 - Lead Customer Service Specialist - Sacramento, United States - Peach Tree Healthcare

    Peach Tree Healthcare
    Peach Tree Healthcare Sacramento, United States

    3 weeks ago

    Default job background
    Description
    Qualifications


    Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel.

    Work Experience

    Mandatory :
    Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations

    Preferred :
    Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-cal, CHDP, BCEDP, and OFP programs
    Education

    High school graduate or equivalent required.
    Skills

    Speaking; Active Listening; Reading Comprehension; Time Management; Writing; Critical Thinking; Social Perceptiveness; Management of Personnel Resources; Typing 45 wpm or more
    Examples of Duties

    Point of Contact for Customer Service staff when Clinic Manager (CM) is not onsite.
    Help CM ensure the following on a daily basis:

    Staff are following all policies related to the front desk responsibilities, i.e. Sliding Fee.
    Help verify daily the deposit reconciliation form is filled out accurately and completely
    Help verify all batch deposits are reconciled and logged and no receipts/cash left out of safe

    Help with training and monitoring all new, incoming front office staff
    Support CM with creating monthly staff schedules to cover all operational hours
    Help CM evaluate performance issues and training needs
    Delegate or assign front desk tasks to ensure optimum coverage of all front office responsibilities
    Ordering office supplies / forms
    Tracking all sent and received purchase orders
    Ability to work with patients and families in multi cultural environment.
    Obtain customers' names, addresses, and billing information
    Verify customer information for correctness, checking it against previously obtained information as necessary
    Receive and forward customer complaints
    Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
    Main contact for call center for call pertaining to appointments or any other front office related questions.
    Identify front office training needs to ensure that staff are working accurately and efficiently at all times.
    Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    Support front desk with patient complaints, before escalating to CM, as needed.
    Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
    Receive payment and record receipts for services
    Collect payment for visit or arrange for billing
    Review Medi-cal to verify status as active
    Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee

    Additional Responsibilities

    Accurate and timely completion of charge documents, billing forms, cash receipts, and daily logs.
    Ensures and maintains the accurate and complete filing and retrieval of charts and reports.
    Maintains a professional, neat, and well-organized work area, waiting area, and clinic environment.
    Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.
    If multilingual, provides language translation for non-English speaking patients in a manner that is accurate and medically competent.
    Answers, transfers, and manages incoming telephone calls. Assesses needs of each caller to determine appropriate handling or referral of call. Takes messages for clinic staff and providers, obtaining accurate and sufficient information, to facilitate efficient and timely communications. Utilizes telephone voice mail appropriately.
    Travel Requirements

    Occasionally may travel to other sites to attend meetings, training, or to cover other shifts.
    Tools & Technology

    Tools :
    Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones

    Technology :
    Data software - NextGen; Microsoft Office programs; Electronic Mail – Microsoft Outlook
    Knowledge

    Clerical, Customer and Personal Service, English Language; Medical Terminology (helpful); HIPAA
    Abilities

    Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Filing with low error rate
    Work Activities

    Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information
    Work Styles

    Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance
    Work Context


    Physical Demands:


    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation.

    Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:


    See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.

    Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.

    Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.


    Work Environment :
    Generally a typical office environment.

    Qualifications


    Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel.

    Work Experience

    Mandatory :
    Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations

    Preferred :
    Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-cal, CHDP, BCEDP, and OFP programs

    #J-18808-Ljbffr
  • T&S Northstate Enterprises LLC

    Service Specialist

    2 weeks ago

    T&S Northstate Enterprises LLC Sacramento, United States

    **Position**_**: Service Specialist**_ · **SUMMARY**: · The basic function of the Service Specialist position is to supervise mobile fryer management services for existing and future commercial kitchen customers on an established route. The primary responsibility of the technicia ...

  • U.S. Department of Justice

    Administrative Services Specialist

    3 weeks ago

    U.S. Department of Justice Sacramento, United States

    Summary · This position is also being announced to All U.S. Citizens and Nationals under 24-CAE DE · Salary contains multiple grades/steps. In most cases, the salary is set at the minimum salary for the grade applicant(s) is selected. · This job is open to · Career transition (CT ...

  • Gemini Bioproducts, LLC

    Customer Service Specialist

    1 week ago

    Gemini Bioproducts, LLC West Sacramento, United States

    **Position**:Customer Service Specialist · **Class**:Non-Exempt · **Reports to**:Customer Service Supervisor · **Location**:West Sacramento, CA & Remote (US-Home Based) · **Company Profile** · Founded in 1985, GeminiBio serves the global biotechnology industry, from basic researc ...

  • WEAVE Inc

    Residential Services Specialist

    4 days ago

    WEAVE Inc Sacramento, United States

    **Are you passionate about working in an organization that believes in and actively promotes racial and social equity? Are you interested in a career that improves outcomes for underserved or unserved communities? If the answer is yes, WEAVE may be the place for you** · **Our Org ...

  • EMS Management & Consultants Inc

    Support Services Specialist I

    1 week ago

    EMS Management & Consultants Inc Sacramento, United States

    : · **Who is Wittman Enterprises?** · Wittman Enterprises, an EMS|MC company specializes in revenue cycle management for EMS teams. Focusing on providing products and services specifically designed to ensure that EMS providers are reimbursed in a timely manner for the services th ...

  • ADVANCED EMPLOYMENT GROUP FLORIDA LLC

    Student Services Employment Specialist

    6 days ago

    ADVANCED EMPLOYMENT GROUP FLORIDA LLC Sacramento, United States

    Job Title: Student Services Employment Specialist · Overview: · Advanced Employment Group is seeking a dynamic and empathetic individual to join our team as a Student Services Employment Specialist. In this role, you will be responsible for providing comprehensive support to stud ...

  • Sacramento County, CA

    Human Services Quality and Review Specialist

    1 week ago

    Sacramento County, CA Sacramento, United States

    **The Position**: · **Come join one of **Forbes Magazine's Best Employers** · **This is a limited continuous filing exam. Next filing cut-offs are at **5:00 pm** on**: · **5/1/2024, 5/15/2024 (Final)** · Under general supervision, the Human Services Quality and Review Specialist ...

  • Golden 1 Credit Union

    Member Service Specialist Iii

    4 days ago

    Golden 1 Credit Union Sacramento, United States

    **Current Openings**: · - **Elkhorn Branch**: · - **Sunrise Branch**: · - **Auburn Branch**: · - **Folsom Branch** · **GENERAL DESCRIPTION**: · Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assign ...

  • Dignity Health

    IT End User Services Specialist

    1 week ago

    Dignity Health Sacramento, United States

    **Overview** · CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one o ...

  • Safelite Group

    Seasonal Auto Glass Repair Service Specialist

    3 weeks ago

    Safelite Group Sacramento, United States

    - · The Repair Specialist, which we hire year-round and seasonally, performs vehicle glass repairs whenever a glass replacement is not required. Our paid, formal training program teaches everything needed to complete these specialized repairs, regardless of any prior mechanical e ...

  • Save Mart Supermarkets

    Service Specialist

    3 weeks ago

    Save Mart Supermarkets Sacramento, United States

    ABOUT US · The Save Mart Companies is one of the largest food retailers in California and Nevada.It is home to several well-known brands in food retailing.You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx.We also have 3 distribution cen ...

  • The Save Mart Companies

    Service Specialist

    2 weeks ago

    The Save Mart Companies Sacramento, United States

    Service Specialist (Grocery Bagger) - Save Mart Kiefer Blvd., Sacramento, CA 95826 The Service Specialist is an excellent entry level store position, with many opportunities for growth and learning within our Save Mart family of businesses in Specialist, Grocery, Bagger, Customer ...

  • Cornerstone OnDemand

    Service Specialist

    3 weeks ago

    Cornerstone OnDemand Sacramento, United States

    Service Specialist (Grocery Bagger Fairoaks Blvd., Sacramento, CA 95825 · The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save Mart, Luck ...

  • Save Mart Supermarkets

    Service Specialist

    3 weeks ago

    Save Mart Supermarkets Sacramento, United States

    ABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada.It is home to several well-known brands in food retailing.You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx.We also have 3 distribution cente ...

  • Cornerstone OnDemand

    Service Specialist

    3 weeks ago

    Cornerstone OnDemand Sacramento, United States

    Service Specialist (Grocery Bagger) - Save Mart Kiefer Blvd., Sacramento, CA 95826 · The Save Mart Companies is one of the largest food retailers in California and Nevada. It is home to several well-known brands in food retailing. You might have seen our stores that include Save ...

  • 3rd Degree Solutions

    Client Service Specialist

    3 weeks ago

    3rd Degree Solutions Sacramento, United States

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at 3rd Degree Solutions. In this role, you'll have the cha ...

  • Dexian - DISYS

    Patient Services Specialist

    1 week ago

    Dexian - DISYS Golden Valley, United States

    · POSITION TITLE: Patient & Physician Service Specialist · POSITION SUMMARY · The purpose of this position is to create life-long, loyal patients by providing excellent service directly to patients, health care professionals (HCPs), and employees. You will have daily interaction ...

  • 3rd Degree Solutions

    Client Service Specialist

    3 weeks ago

    3rd Degree Solutions Sacramento, United States

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at 3rd Degree Solutions. In this role, you'll have the cha ...

  • Solstice Marketing Corporation

    Customer Service Specialist

    3 weeks ago

    Solstice Marketing Corporation Sacramento, United States

    Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional Customer Service Specialist to assist our growing consumer base ...

  • Solstice Marketing Corporation

    Customer Service Specialist

    3 weeks ago

    Solstice Marketing Corporation Sacramento, United States

    Job Description Job Description Here at our company, we are a rapidly growing Business Development firm specializing in individualized customer service and sales strategies to meet the needs of our clients. We are seeking a driven and professional Customer Service Specialist to a ...