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    Retail Operations Customer Service Representative - Magnolia, United States - MP2 Energy LLC, A Shell Energy North America Subsidiary

    MP2 Energy LLC, A Shell Energy North America Subsidiary
    MP2 Energy LLC, A Shell Energy North America Subsidiary Magnolia, United States

    2 weeks ago

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    Description

    ** Retail Operations Customer Service Representative**

    Job Title Retail Operations Customer Service Representative Position ID Location The Woodlands, TX 77380 Other Location Description POSITION SPECIFIC DESCRIPTION

    The New Energies group in Shell is focused on leading in the energy transition towards a low-carbon future through power / electrification, supporting our aim to power progress together through more and cleaner energy solutions. MP2 is an integral part of Shells global New Energy organization and with a mission to guide customers toward a better energy future, by enabling customer choice and by providing market-leading energy solutions.

    The Retail Operations Customer Service Representative will report to the Customer Experience Supervisor and is responsible for interacting with customers and responding to their complaints, inquiries, and requests in a professional, timely and courteous manner.

    JOB DUTIES & RESPONSIBILITIES

    Responsible for efficient and quality customer service to all customer segments via telephone and email communications.

    Actively promote the company and the value of its products and services.

    Responsible for accepting and posting payments.

    Responsible for analyzing and taking action on applicable reporting and any issues identified during day to day responsibilities.

    Responsible for Market Relations communication and resolution.

    Responsible for coordinating with team on coverage needs, and backing up other analysts on the team when necessary.

    Responsible for analyzing and troubleshooting customer questions and concerns including working with other departments to ensure the best customer service interaction possible.

    Responsible for all training, safety and compliance requirements

    ESSENTIAL SKILLS AND EXPERIENCE

    Strong interpersonal, analytical and time management skills

    Solid writing skills

    Ability to multi-task, problem solve and articulate thoughts and concepts well

    Experience in MS Office Suites and MS Excel

    Learner mindset and an eye for continuous improvement recommendations

    PREFERRED SKILLS

    Experience in Energy specific industry

    Knowledge of ERCOT, PJM, MISO, NYISO, NEISO, PUC and/or TDSP/TDU standards

    Knowledge in P2C and/or Excelergy (RevenueManager) billing platforms

    QUALIFICATIONS AND EDUCATION REQUIREMENTS

    High School Diploma or Equivalent Degree Required

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