Monitor Lead - Los Angeles, United States - Volunteers of America Los Angeles
Description
About Us:
VOALA
_Helping Our Most Vulnerable Change Their Life Stories_
PAY RATE:
$19.90-$20.95 PER HOUR
JOB SUMMARY AND PURPOSE
The Lead Monitor I will arrange, coordinate, supervise, mentor, and oversee the Monitors' efforts to provide security of the program premises, and safety for program clients, visitors and employees.
DUTIES AND RESPONSIBILITIES
- Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
- Train Monitors in program operations, safety, and security expectations and procedures.
- Oversee operations for safety practices, provide ongoing safety leadership.
- SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors.
- BAG &
PERSON SCREENING:
Monitors search all participants' person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the
safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
- Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
- SHELTER SAFETY:
- While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
- Know location of fire exits, be prepared to assist participants in case of any emergency.
- Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
- Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
- ASSET PROTECTION:
- As a nonprofit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter's assets. Report all suspicious events to direct supervisor.
- Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
- ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected
- Put clients'/participants' needs first.
- CLIENT/PARTICIPANT SUPPORT:
- Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
- Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
- Assist shelter staff during provision of services to clients/participants, including setup for classes, meetings, meals, recreation, and other shelter events.
- DRIVING TASKS (for licensed Monitors)
- Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
- Assists passengers in securing wheelchairs, car seats and other mobility devices
- Ensures safety of passengers, operates vehicle in safe manner at all times
- Maintains trip records as well as mileage and gasoline usage records
- Maintain program vehicle in good operating condition, clean vehicle and equipment after each pickup and delivery, and takes vehicle for routine maintenance and repairs
- Inputs required data to computer systems and logs
- Other duties that may arise to support program goals.
Qualifications:
REQUIREMENTS:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
- Within 30 days of hire, must successfully complete VOALA safety training.
EXPERIENCE:
- One year in the general security field, and/or social services / human services, and/or customer service experience.
- One year of proven college coursework, or completion of Careers for a Cause (C4C) or other homeless training course with a certificate can substitute for the experience requirement.
PREFERRED QUALIFICATIONS:
- Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
- Experience in a group residential setting is preferred.
- Experience serving the homeless is preferred.
- Related experience in a mental health or substance abuse treatment setting, or other group residential prog
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