- Answers incoming calls, both internally and externally, in a warm pleasant and professional manner
- Ensures that all messagges are relayed promptly to the intended person
- Maintains visitor log
- Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
- Inputs data related to resident assessments in the Yardi system as directed by the Executive Director and Director of Resident Care.
- Possess and maintain knowledge of the community , its benefits, service provided, the residents and associates.
- Be able to assist the Director of Sales with inquiries when necessary
- Assists Business Office Manage with administrative support as needed
- Offers refreshment to visitors and make them feel welcome and comfortable
- Collects the residents' mail duties such as receiving and prepares it for distribution
- Must have a high school education
- Must be able to communicate effectively
- Must possess excellent customer service skills
- Must have patience, tact, cheerful disposition and enthusiasm at all times
- Must possess basic computer usages and data entry skills
- Knowledge of Microsoft Office applications preferred
- Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
- Must possess a passion to work with and around senior citizens
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Concierge Receptionist - Vero Beach, United States - HRA
Description
The community concierge is the first contact for all visitors. This position requires creating a good first impression through professionalism and being courteous to everyone who walks in and/or calls the community.Weekends are required
Essential Functions
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
