- Maintain complete knowledge of and comply with all departmental policies/services and procedures/standards.
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction and inform Supervisor.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- All property features/services, hours of operation.
- All room types, numbers, layout, décor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/ departures.
- Hotel availability status for any given date.
- Scheduled daily group activity.
- Verify impressed banks and ensure accuracy of contracted monies.
- Document all guest requests, complaints or problems.
- Record and relay messages accurately, completely and legibly.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
- Perform all other duties assigned.
- Maintain confidentiality of guest information and pertinent Hotel data.
- Suggestively sell.
- High school graduate or equivalent.
- Compute mathematical calculations.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Previous experience as Front Desk Clerk preferred.
- Previous cashiering experience.
- Previous guest relations training.
- Ability to assist in other Front Desk areas as assigned.
- Ability to provide guest room tours.
- Regularly walk, sit, stand or stoop.
- Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 pounds.
- Use tools or equipment requiring a high degree of dexterity.
- Vision, hearing, speaking and literacy (critical).
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Work inside in a noisy, smoky, and hot or cold environment.
- Communicate via radio.
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Front Desk Agent
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Golden Route Operations Las Vegas, United StatesCity · Las Vegas · State · NV · Shift · Day · Type of Shift · Part Time · Department · Hotel Ops (excluding Housekeeping & EVS) · Front Desk Agent Arizona Charlie's Boulder (Las Vegas, NV) · Description: · Summary: Works under supervision of Front Desk Supervisor. Responsib ...
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Tour Desk Agent
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Front Desk Agent
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Front Desk Agent
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Canyon Ranch Las Vegas, United States Part timeOverview · Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of Guests, with established wellness destination resorts in Tucson, Arizona, Lenox, M ...
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Front Desk Agent
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Front Desk Agent
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Downtown Grand Las Vegas Las Vegas, United StatesFull-Time/Part Time · Job Summary: Provide an unsurpassed level of guest service while displaying an upbeat and positive demeanor. Register guests, settle guest accounts, answer phones, and attend to guest inquiries. · Qualifications: One-year previous front desk experience pref ...
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Front Desk Agent
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Canyon Ranch Las Vegas, United States Part timeJob Description · Job DescriptionOverview · Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of Guests, with established wellness destination res ...
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Front Desk Agent
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Front Desk Agent
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Canyon Ranch Las Vegas, United States Full timeJob Description · Job DescriptionOverview · Canyon Ranch has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination res ...
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Lead Front Desk Agent
3 weeks ago
Fifth Street Gaming Las Vegas, United StatesLead Front Desk Agent · Assist the Front Desk Management team in administrating front desk functions and supervising the staff on a daily basis. Position works with managers and team members to carry out procedures ensuring an efficient check in and out process that maximizes gue ...
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Front Desk Agent/Valet
1 day ago
Two Turnberry Place Las Vegas, United StatesJob Description · Job DescriptionWe are looking for a Front Desk & Valet agent to serve our residents and guests' at first point of contact. Looking for someone who can deliver outstanding customer service. Must be able to provide the best experience to our residents and their gu ...
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Front Desk Agent- Steady Extra
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Harrah's LV Las Vegas, United States Part timeJOB SUMMARY: · As a Front Desk agent, you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line o ...
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Front Desk Agent
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Front Desk Agent
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SpringHill Suites by Marriott Las Vegas Convention Center Las Vegas, United States Part timeAt Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we doWe understand what it takes to be a par ...
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Front Desk Agent
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Front Desk Clerk
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Hilton Grand Vacations Las Vegas, United StatesJob Description Work for a winning team that now offers Day One Benefits and Daily Pay* · Join our team at Polo Towers, situated at the heart of the famous Las Vegas Strip, and be a part of the never-ending action. Our 829-room resort offers a comfortable stay for our esteemed ...
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Revenue Analyst
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1507 - Title Officer
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VIP Registration Agent
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Fontainebleau Las Vegas Las Vegas, United States Full timePOSITION OVERVIEW · The VIP Registration Agent is responsible for providing personalized and seamless check-in experiences for VIP guests. This position plays a crucial role in offering exceptional guest service, coordinating exclusive amenities, and ensuring VIP guests receive ...
Front Desk Agent - Las Vegas, United States - Golden Entertainment, Inc.
Description
Summary:
Works under supervision of Front Desk Supervisor. Responsible for checking-in/out hotel guests and assuring rooms are prepared & ready to assign to the hotel guests. Responsible for handling guests requests or complaints.
Essential Functions:
Requirements:
Qualifications/
Requirements:
N/A
Physical Requirements
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Duties to be performed with or without reasonable accommodations.Return to Search
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