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Account Manager - Boulder, United States - IDEX
Description
If you're looking for a special place to build or grow your career, you've found it.Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ) around the globe, chances are, we have something special for you.Duties and Responsibilities:
The Account Manager supports the profitability and growth of Advanced Thin Films by owning these responsibilities:
Acting as the primary point of contact for established and potential Core Value Stream customers and intercompany business represented by other IDEX sales staff:
Working with the Director of Sales, determine a list of key potential customers and define then execute a strategic plan for establishing them as ATF customers
Shepherd new Requests for Quote through the ATF lead qualification process
Manage conversion of qualified leads into quotes for customers
Partner with the engineering team to ensure timely completion of quotations
Send quotes to customers and follow up on a regular basis to ensure Sales Funnel for ongoing business is maintained appropriately
Communicate order status to customers proactively through regular attendance at production meetings and familiarity with ATF manufacturing best practices and schedules
Demonstrate capability with high-level administrative tasks, with skills including but not limited to:
Writing and completion of quotes once all required engineering input has been provided
Entry of Purchase Orders into ERP system
Creation of new part numbers in ERP system
Fast and accurate completion of Compliance Reports, Representation and Certification forms, and any other paperwork customers may require for ATF to be maintained as a vendor in their system
Creation and issuing of RMAs as requested
Sending Sales Order Acknowledgements
Other duties/function as determined by business need or assigned by manager
Knowledge / Skills / Abilities:
Success in this position is ultimately measured by customer satisfaction, which requires quick response to requests for quotes as well as other status updates, and by the ability to work effectively as part of a larger ATF team to support assigned customers as needed.
The ideal candidate has the following characteristics:
Extremely detail-oriented
Effective time management and a demonstrated ability to manage many competing requests for time without losing sight of the most important tasks
Verbal and written communication skills, including use of Microsoft Office, particularly Outlook, Word, and Excel
Experience in a fast-paced environment that demands the ability to work cross-functionally across multiple levels of an organization
Familiarity with ERP or other complex, highly custom software systems
Drive to work towards solving customer problems until the job is done
Education / Experience:
Prior experience in a related Sales or Customer Service role
A degree in a technical field is a plus
This position may require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $74, $111,000.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits Package
Our comprehensive U
S benefit offerings include:
Health benefits, 401(k) retirement savings program with company match, PTO, and more.
More information on our benefits and rewards can be found on our career page:
IDEX is an Equal Opportunity Employer and Affirmative Action Employer.
IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants:
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know.
Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.
Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.Job Family:
Sales
Business Unit:
Advanced Thin Films
