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    Head of Ship Operations - Los Angeles, CA, United States - University of California, Los Angeles

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    Description
    Manager, AV/IT Operations (AV/IT)
    University of California Los Angeles

    The Digital Spaces Department manages physical and virtual classrooms, specialized learning environments, and other learning environments (e.g., conference spaces, dormitories, dining halls, etc.).

    This team makes sure all spaces on campus are suitably equipped with functional and innovative technology that meets the needs of the educational experience and enables the world-class teaching and learning for which UCLA is internationally recognized.

    Members of this department also manage the installation and long-term management of display technology across the university.

    The Manager, AV/IT Operations (AV/IT) will be responsible for overseeing the day-to-day administrative teams of the Digital Spaces department to ensure services meet quality and efficiency standards.

    This will include managing operational logistics, shipping and receiving, facilities management, budget and purchasing, security protocols, digital signage, content management systems, and ensuring business continuity among the Digital Spaces teams.

    Scope will include general use classrooms, event operations on The Hill and Luskin Conference Center, enterprise digital signage, BruinCast, digital spaces offices and operations centers, UCLA's administrative conference rooms, and other ITS-managed spaces.

    The Manager, AV/IT Operations (AV/IT) will also work in close collaboration with other departments and teams to ensure that the digital spaces team is able to meet the changing needs of the business.

    The Manager, AV/IT Operations (AV/IT) will positively impact UCLA's operations and culture by enhancing the digital learning environments and interactive spaces that support the University's academic mission and community engagement.

    This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students.

    Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

    Five years Experience working in one or more of the following fields:
    information technology, management, customer service, systems administration, engineering, higher education, or a related field. (Two years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment, or related field. (Experience in creating and administering business continuity plans in coordination with multiple stakeholders. (Significant experience working in a project-based environment using leading project management practices. (Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging. (Experience in complex higher education environments, serving academic and administrative functions of a large public university.

    (Seven or more years Experience working in one or more of the following fields:
    information technology, management, customer service, systems administration, engineering, higher education. (Five or more years Experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment. (Proven ability to manage large-scale logistical operations on time and within budget. (Knowledge of enterprise-wide AV/IT integrations and installations, their dependencies, project delivery timelines, and operational needs. (Ability to execute on a long-term strategic vision for digital spaces and event services that aligns with the university's mission and goals. (Demonstrated leadership / management skills, including abilities in persuasion, negotiation, change management, and mentorship. (Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. (Able to lead data gathering efforts seeking information from multiple and diverse sources. (Bachelor's Degree Information technology, engineering, systems administration, computer science, public administration, business administration, communications, or related field, or equivalent combination of experience (Required)
    Bachelor's Degree Information technology, engineering, systems administration, computer science, public administration, business administration, communications. (PMP or Project Management for AV Certification (Preferred)

    This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement)


    NOTE:
    This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. PT, Monday through Friday and/or variable based upon operational needs.
    Union/Policy Covered
    99-Policy Covered


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