- Partners with the management team to align customer service department policies and systems with the company's objectives.
- Oversees customer issues and ensure effective and long-term problem resolution.
- Resolving escalated customer complaints or disputes.
- Maintains in-depth working knowledge of the Companies systems and processes.
- Oversees customer issues and ensure effective and long-term problem resolution.
- Maintaining high volume caseloads while multi-tasking answering incoming calls.
- Answering product and service questions; suggesting information about other products and services.
- Provides feedback to Order Fulfillment team to ensure all customers have accurate and timely information on order status and/or changes.
- Works continually towards self-development to stay current on customer service, sales and procedures.
- Acts as a resource in resolving customer issues brought to the Department by utilizing excellent process knowledge and strong skills in negotiating and selling.
- Wholesale/consumer goods industry preferred.
- 5+ years of Customer Service.
- 3+ years of Call Center experience preferred.
- Ability to communicate professionally, both verbally and written correspondence.
- Strong interpersonal skills.
- Ability to function individually as well as in a team environment
- Excellent organizational and planning skills.
- Ability to work independently and problem solve.
- Must have the ability to multi-task and work in a fast-paced environment.
- Professional phone manner and ability to work independently.
- Ability to handle pressure in a fast-paced environment and provide top quality care to our Customer's satisfaction.
-
Customer Experience Specialist
1 week ago
AGCO Los Angeles, United States**Customer Experience Specialist (m/w/d) im Bereich Marketing** · Arbeiten Sie mit uns an Zukunftstechnologien fr die Ernhrung der Welt. Kommen Sie in ein dynamisches und international vernetztes Team. Machen Sie aus Ihrem Job eine Berufung. Bei Fendt. · Es ist unser tglicher Ans ...
-
Client Experience Specialist
1 week ago
Valley National Bank Los Angeles, United StatesResponsibilities include but are not limited to: · - Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well e ...
-
Customer Experience Specialist
1 week ago
Abbyson Los Angeles, United StatesJob Description · Job DescriptionPosition: Customer Experience Specialist · Location: Woodland Hills, CA · FLSA Classification: Non-Exempt, Full-Time · Required Travel: N/A · Compensation: $ · Organization · For over 30 years Abbyson has taken great pride in being a family-bas ...
-
Customer Experience Specialist
1 day ago
Endless Pursuit Corporatiion Gardena, United States**Job Types**: Temporary, Seasonal · Pay: $ $18.00 per hour · Expected hours: 20 per week · **Benefits**: · - 401(k) · - 401(k) matching · - Dental insurance · - Health insurance · - Parental leave · - Vision insurance · Experience level: · - 1 year · Shift: · - Day shift · - Eve ...
-
Hospital Administrator Ii
1 week ago
VCA Animal Hospitals Woodland Hills, United States**VCA Veterinary Specialists of the Valley (VSV) **is looking for an experienced Hospital Administrator to join our team We are a well-established, 24-hour Emergency and Specialty Hospital in beautiful Southern California. We are a high-volume, state-of-the-art specialty referral ...
-
Edi Claims Specialist
2 weeks ago
MedPOINT Management Woodland Hills, United States**Summary**: · The EDI Claims Specialist is responsible for retrieving, processing, validating, and posting electronic claim data files into MPM's core system, EZ-CAP. Reporting to the Supervisor, EDI Claims, the EDI Claims Specialist will ensure all files are processed timely an ...
-
Coordinator, um Delegation Oversight
2 weeks ago
MedPOINT Management Woodland Hills, United States**Summary**: · Under the general direction of the UM Delegation Specialist, the UM Delegation Coordinator is responsible for preparing, coordinating, and collaborating with UM and MPM departmental teams to facilitate delegated activities i.e. audit documents, regulatory reporting ...
-
Google Ads Specialist
1 week ago
Legal Soft Solution Woodland Hills, United StatesAt Legal Soft, the Google Ads Specialist plays a pivotal role in driving customer acquisition. The specialist is primarily responsible for creating, managing, and optimizing advertising campaigns on Google Ads, ensuring that our services reach the right audience in the most effec ...
-
Child Family Specialist
2 weeks ago
Optimist Youth Homes & Family Services Woodland Hills, United States**About Optimist** · **We invite you to join the Optimist team and help make a difference in the lives of children and families, in particular those involved in the child welfare system. You would be part of a dynamic and mission-driven organization with a proven track record of ...
-
Workers Compensation Medical-legal Historian
2 weeks ago
MWB Management Woodland Hills, United StatesWORKER'S COMPENSATION DOCTOR'S OFFICE SEEKING FOR A FULL TIME HISTORIAN AND PATIENT INTAKE. EXPERIENCED DOING HISTORIES FOR AME/QME. WE WORK WITH A NEUROLOGIST, INTERNIST, ORTHOPEDIC SURGEON AND PAIN SPECIALIST. · **MUST LIVE IN SOUTHERN CALIFORNIA THIS IS AN IN-OFFICE POSITION** ...
-
Readmission Case Manager
1 week ago
MedPOINT Management Woodland Hills, United States**Summary**: · Under the direct supervision of the Leads & RN Clinical Manager for Case Management, the Readmissions Case Manager is responsible for assessing, planning, implementing monitoring and evaluating options and services to develop a patient focused action plan for their ...
-
Compliance Specialist Ii- Cce
5 days ago
Cross Country Healthcare Woodland Hills, United StatesCross Country is looking for top talent to join our team Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equali ...
-
Respiratory Care Coordinator
6 days ago
Kaiser Permanente Woodland Hills, United States**Job Summary**: · Assists in the planning, development and implementation of respiratory care programs that coordinate high quality, cost-effective care for patients with Sleep Disorders. Collaborates with managers, physicians and patient care staff to identify and resolve pulmo ...
-
Charge RN
2 weeks ago
Kaiser Woodland Hills, United States Full timeJob Summary: · Functions as a Lead of the healthcare team, coordinates departmental operations that ensure quality patient care in a safe, healing environment that is patient and family centered. Demonstrates responsibility and accountability for own professional practice. Has a ...
-
Behavioral Specialist
2 weeks ago
Optimist Youth Homes & Family Services Woodland Hills, United States**About Optimist** · **We invite you to join the Optimist team and help make a difference in the lives of children and families, in particular those involved in the child welfare system. You would be part of a dynamic and mission-driven organization with a proven track record of ...
-
Membership Representative I
2 weeks ago
Elevance Health Woodland Hills, United StatesJob Family: MBR > Membership & Enrollment Rep · Type: Full time · Date Posted: May 13, 2024 · Anticipated End Date: Jun 07, 2024 · Reference: JR115887 · Description · **Title: Membership Representative I** · The **Membership Representative I **will be responsible for enrollment, ...
-
Social Media Manager
6 days ago
Amber Interiors Inc Calabasas, United States**JOB TITLE**: Social Media Manager · **SUPERVISOR**: Director of Marketing & Ecommerce · **TYPE**: Full-Time, Hybrid · **DESCRIPTION**: · - The Social Media Manager is responsible for developing and leading Shoppe Amber Interiors social media strategy across Instagram, Facebook, ...
-
Mortgage Loan Disclosure Specialist
1 week ago
Priority Financial Network Calabasas, United StatesJob Summary: · Mortgage Loan Disclosure Specialist · The Disclosure Specialist is the initial contact person when a loan is submitted into the loan operating system by the Loan Originator. · Responsible for preparing the initial disclosure package that is sent electronically or b ...
-
Brand Specialist
2 weeks ago
Cadillac Of Calabasas Calabasas, United States**Responsibilities and Qualifications** · The Cadillac Brand Specialist (Sales Consultant) position gives you the opportunity to build your own book of business and provides an unlimited earning potential. The Sales Consultant will provide the client a unique and extraordinary ca ...
-
Full Time Nanny
1 week ago
Mindful Nannies Calabasas, United States Full time**High-Energy and Dedicated Nanny Needed in Calabasas** · An entertainment family based in Calabasas is seeking a dynamic nanny to join their team. If you're ready for an adventure-packed role with a family that values flexibility and dedication, this opportunity is for you. This ...
Customer Experience Specialist - Woodland Hills, United States - Abbyson
Description
Position: Customer Experience SpecialistLocation: Woodland Hills, CA
FLSA Classification: Non-Exempt, Full-Time
Required Travel: N/A
Compensation: $
Organization
For over 30 years Abbyson has taken great pride in being a family-based home furnishings brand that continually redefines itself through modern-day living. Our strategically aligned, full-spectrum business model and operations allows us to fully service major online furniture retailers and the core audience that is driving today's market. We understand the modern furniture buyer and consumer on a deeper level as well as have a keen eye on the popular trends that are driving online traffic and furniture sales. That's why our mission has always been to help them bring their homes to life with quality furniture at unbeatable prices.
We believe that talent is defined by the collective behavior of each and every individual that makes this company great. Abbyson takes pride in hiring world-class, diverse talent and offering competitive total compensation packages. Compensation includes, but is not limited to, cash compensation through annual bonus structure, comprehensive medical benefits, employer-sponsored retirement plans, opportunity for advancement, generous time off and fun cultural activities throughout the year.
Description
This position provides customer service support across the organization in addition to completing daily job duties. The Customer Experience Specialist must be reliable, personable and extremely self-motivated with a professional demeanor. Our people make the difference. We're looking for the best and brightest to take Abbyson to the next level. This position is responsible for maintaining effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department.
Core Responsibilities
Abbyson provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Abbyson complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.