- Telephone contact with guests and clients who are planning meetings, events, groups with the sales department
- Process all incoming business leads as directed by supervisor
- Servicing of in-house groups and meetings from the sales office
- Ensure all billing from groups and events are completed and sent out
- Detailing all meetings and events in BEOs and Group Resumes
- Act as a liaison between hotel's sales office and operational departments when needed
- Execute assigned sales reporting and ensure all deadlines are met
- Create and maintain the organization of the sales files
- Ordering the necessary supplies and forms for the administrative office
- Record keeping for sales department meetings
- Assists in the preparation of the weekly packet which includes the schedule of events and sales resumes
- Assistance with the inputting of special events, citywide conventions
- Organization of all items needs for sales blitzes, direct mail pieces
- Distribution of promotional materials to specified markets, welcome centers
- Input group blocks, rooming list, and reservations into hotel systems
- Assistance in working any booth for trade show purposes, wedding showcase, bridal fair etc.
- Manages sales emails and follow up on leads
- Other duties as requested or assigned
- High school diploma/GED required
- Minimum of 1-3 years Administrative experience required
- Attention to detail and organized
- Hotel and Sales experience mandatory
- Delphi and OnQ R&I experience preferred
- Proficient verbal and written communication skills
- Working knowledge of various computer programs such as Microsoft Word, Excel, Outlook, PowerPoint, and POS systems
- Ability and flexibility to work various shifts including nights, weekends, and holidays
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