- Troubleshooting application functionality, crash and performance
- Investigate user performance and work with external teams to improve user experience.
- Assist customers with Tier 2 incident resolution for Linux and windows applications.
- Provide remote end user desktop support.
- Identifies, analyzes, and resolves system incidents with both short-term workarounds and long-term solutions. Responds to escalated service desk/team requests.
- Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments.
- Willingness to provide initial triage, response, and notifications for incidents.
- Participates in special projects as required.
- Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience.
- 8+ years of related systems administration experience
- TS/SCI with Polygraph is required.
- Candidate must possess an appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE Certification is the preferred certification. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
- Active Directory Administration
- DNS, DHCP, DFS, LDAP
- Windows 10, Server 2012, Server 2016,
- Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
- Linux Operating system
- Understanding of ServiceNow, NETS or other ticketing process
- ITIL v3 or higher
- Microsoft System Center Configuration Manager
- PowerShell
- Virtualization Environments (VMware, Citrix)
- Profile management utilizing the VMware User Experience Management (UEM) toolset
- Microsoft Exchange
- Telephone/Video support
- Networking
- Familiarity with site specific customer and mission
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Tier 3 System Engineer, TS/SCI with Polygraph - Aurora, United States - General Dynamics Information Technology
Description
Job Description
General Dynamics Information Technology (GDIT) is seeking a Linux/Microsoft Systems Administrator to join our team in support of a Federal Intelligence Agency contract. In addition to receiving a competitive salary and generous health and personal benefits, the Systems Administrator will enhance their skill set among a talented and technically accomplished group of colleagues.
Primary responsibilities include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environments.
Job Responsibilities & Duties:
System Administrative Advisory duties to include management of Windows and Linux workstations on EVDI and physical
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Years of Experience
5 + years of related experience
* may vary based on technical training, certification(s), or degree
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Certification
Travel Required
None
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Citizenship
U.S. Citizenship Required
Salary and Benefit Information
The likely salary range for this position is $115,256 - $155,934. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
