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    Sales and Service Technician - Bloomington, United States - Firestone Complete Auto Care

    Firestone Complete Auto Care
    Firestone Complete Auto Care Bloomington, United States

    2 weeks ago

    Default job background
    Description
    Company Overview

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.

    With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.


    Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality.

    We start by offering each teammate more than just competitive pay.

    We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.


    We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.

    We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.

    We are building a team as diverse as the world we serve. So, show us what youre made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

    Job Category
    Retail

    Position Summary
    Sign-On Bonus of $750 (for first-time hires)


    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care.

    This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.

    Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.

    Responsibilities

    Hybrid Role

    Customer service, sales, customer issue resolution- 75%
    Basic vehicle service tasks, Oil, tires, fluids- 25%
    Store operations, opening/closing, inventory, displays- as needed basis

    Growth and career development role

    May assist Manager or act as Manager-On-Duty in certain circumstances or to support development
    Will learn all aspects of store operations and flex between front/back shop tasks

    Minimum Qualifications
    High School Diploma or equivalent
    Valid automobile driver's license
    Customer service and career growth mindset
    Ability to complete required store education courses and modules required for this position
    Ability to learn and perform basic vehicle service tasks
    Ability to learn and operate store systems

    Preferred Qualifications
    2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
    Previous consumer retail sales experience
    Previous automotive experience a plus
    Previous management/supervisory experience a plus

    Our Crew Knows Benefits

    Health benefits that start on day one of employment, for all of our full-time teammates:

    Paid vacation and holidays
    On-the-job training and company-funded ASE certifications
    Tuition reimbursement program
    401(k) match
    Vision and Dental Coverage
    On demand pay (daily pay) program available

    Our Values Give Back To You

    Professional Development:
    No matter where youre at in your career, weve got the resources to help you level up.

    Community & Involvement:
    We pride ourselves on working with our local communities and giving back where we can.

    Integrity & Teamwork:
    Part of what makes our teams different is our family-like mentality and drive to do things right, always.

    Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.

    It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

    Employment Eligibility

    If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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