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    Technical Support Engineer - Austin, United States - NextDeavor

    NextDeavor
    NextDeavor Austin, United States

    2 weeks ago

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    Description


    Technical Support Engineer

    6+ Months W2 Contract

    Lehi, UT (Hybrid)

    Benefits You'll Love:
    • NextDeavor offers health, vision and dental benefits for contract employees.
    • You'll be eligible to receive Paid Sick Leave (Amount varies per state).
    • Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%)
    Here's how you'll make an impact on the team:
    • Direct responsibility over support of top accounts for Adobe Experience Platform.
    • Partner with the Engineering and Product Management and other Customer Engineering teams to prioritize and track the identification and resolution of complex customer issues.
    • Deliver exceptional technical service and support to eliminate, prevent, and workaround product issues.
    • Develop and execute software tests to identify software problems and their causes.
    • Understand the customer's use cases, goals, objectives, architecture, and business requirements for Adobe Experience Platform.
    • Evaluate data structures and configurations for data integration and validation.
    • Document customer interactions in multiple case management systems.
    • Document product knowledge, both internal and customer-facing.
    Here's what you'll need to be successful in this role:
    • Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field and/or three (3) years of experience in a Computer Systems Analyst position with knowledge of APIs; Databases and SQL; Cloud Technology; ETL and Data Transformation; and SaaS solutions.
    • Proven Ability to Triage Complex Issues and Drive To Resolution:
    • Thinks "out of the box" to creatively resolve advanced development problems(for instance, code changes or optimization in product or customization/extension). Collaborating with Product and Engineering ensuring Customer Success. Able to prioritize Job Requirements and work closely with customer ensuring "Customer Satisfaction"
    • Strong Technical Knowledge of Web and Data Platform Technologies:
    • HTML, CSS, JavaScript, API Workflows, Python and/or other languages, Database architecture and SQL; ETL and Data Transformation; Enterprise/SaaS solutions and Cloud Technology.
    • Excellent Communication Skills - both Written & Verbal:
    • Ability to explain complex issues and resolutions to both technical and business audiences in a clear manner. Good communication over the phone and in chat environments (like Slack). Concise and professional written communication for technical updates.
    • Passionate About New Technologies:
    • Studying new technologies, working on side projects out of pure curiosity, and a natural hunger to understand how something works is a key to succeeding in Platform Support.
    • Knack for Troubleshooting:
    • Comfortable tackling complex and vague problems by ruling out issues, and tapping into all resources available, especially for recreating the issue however possible. Establishing one's own test environment is a strong indicator for success in this area.
    • Real Time CDP (RTCDP)/ Adobe Experience Platform (AEP) is a huge plus.
    Pay Range:

    $ $39.43/hour
    Ready to make your mark? Take the leap and apply directly here:- your application is in good hands.

    Pay Range

    $35.00 Hourly to $39.43 Hourly
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