- This is an On-site position at the Austin, TX location
- Performs basic to moderately complex troubleshooting of server hardware
- Support end-users utilizing remote support tools
- Interact with users to address technical issues, responding accurately and in a timely and professional manner
- 2-4 years of server maintenance, migrations/upgrades, engineering test, debug, tech support, or relevant
- Basic to intermediate understanding of server hardware technologies
- Knowledge of RAID, Motherboards, electronic components
- Knowledge of Ticketing Systems. Service Desk, ZenDesk Preferred
- Detect, diagnose, research solutions, and resolve computer software / hardware failures
- Possess strong organizational and time-management skills
- Ability to work independently and collaboratively within a team environment
- Able to effectively manage time and prioritize tasks to handle multiple projects simultaneously
- Ability to communicate clearly, professionally, and effectively to variety of audiences
- Ability to maintain a professional and customer-focused demeanor while providing technical support to end-users
- Must be team-oriented with the ability to collaborate with others to bring about a desired outcome
- A.A.S or BS Degree is preferred
- IT Certifications (CompTIA, ITCA, ITIL) is a plus
- 2- 4 years of relevant experience is required
- Equivalent education and work experience will be highly considered
- Individual will be required to use computer keyboards or other equipment for extended periods of time.
- Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time.
- Specific physical abilities required by the job may include walking, carrying, and lifting up to 25 lbs., with some occasional lifting up to 50lbs
- 1st: 6 a.m. - 3 p.m.
- 2nd: 2-11 p.m.
- 3rd 10pm – 7am
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Support Engineers - Austin, United States - Jabil Inc.
Description
At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.JOB SUMMARY:
Support Engineers provide technical assistance to customers remotely, ensuring the smooth operation of hardware. Their ability to troubleshoot and resolve technical issues from a distance, supports efficient customer support and satisfaction. Support Engineers play a crucial role in delivering timely and effective solutions to customers, reducing downtime, and maximizing system performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
REQUIRED QUALIFICATIONS AND SKILLS:
EDUCATION and EXPERIENCE REQUIREMENTS:
PHYSICAL REQUIREMENTS
3 Shifts Available (365 days/ 24 x7 coverage)
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.