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    Field Engineering Support - Austin, United States - Michael Page

    Michael Page
    Michael Page Austin, United States

    3 weeks ago

    Michael Page background
    Description


    My client is seeking a highly skilled and motivated Field Service Engineer to provide technical support, installation, repair and maintenance of our analytical instruments at customer sites.

    The Field Service Engineer will be responsible for ensuring that our customers receive exceptional service and support, in order to maximize their satisfaction and the performance of our products.

    Our client is the world's largest manufacturer of freezing-point osmometers used in clinical, pharmaceutical, and biotechnology laboratories.

    Our client is also a leading supplier of analytical instruments and test kits for the food, dairy, and industrial microbiological markets and has technical expertise in cytology, image analysis, and infrared spectroscopy.

    Their products are supported by a worldwide network of direct sales people and distributors, and 24/7 technical support.

    The Field Service Engineer will be responsible for:

    Provide technical support to customers, either by phone, email, or on-site visits, to troubleshoot and resolve issues with our products.

    Maintain accurate and up-to-date records of all service activities, including service reports, customer feedback, and spare parts inventory.

    Develop and maintain a thorough understanding of our products and their applications, as well as keep up-to-date with the latest technological advances in the industry.

    Participate in training sessions and seminars to maintain and expand your technical knowledge and skills.
    Adhere to company safety policies and procedures and promote a safe work environment.

    The successful Field Service Engineer will have:
    Bachelor's degree in engineering, or related field experience
    At least 3 years of experience in field service, installation, and/or technical support of electronics
    This position includes a competitive rate, bonus structure, and overtime eligible.

    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law.

    MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
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