FT Support Specialist - Columbia, United States - TDB Communications, Inc.

TDB Communications, Inc. Columbia, United States

4 weeks ago

Description

Job Title

FT Support Specialist (On-site Columbia, SC)

TDB Communications is seeking full-timetier-one Support Specialists (CSRI) to join our team onsite in Columbia, SC. The Support Specialist will assist and engage with Veterans, their beneficiaries, caregivers, survivors, and advocates to recover the damage done from a prior poor customer experience. To prepare you for this role, TDB provides paid training.

Training Start Date: 05/06/2024 8 am EST Please note Orientation is mandatory and will be held on-site on 05/03/2024 from 10 am-2 pm EST

This schedule is as follows:

Call Center is open 7/24, 365 days.

Schedules will vary between the hours of 7 am-10 pm ($18.00 per hour)

Overnight schedule will be from 10 pm to 7 am ($19.00 per hour)

Benefits:

Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays
PTO

What you will be doing:

Use knowledge management tools to locate processes or information needed to assist the customer.
Capture the incoming phone number from telephony software. Telephony software will whisper identity of incoming phone line.
Use appropriate greeting appropriate to the incoming phone line: Show empathy and engage in active listening with the customer by:
Apologize and show empathy for the issue or concern.
Express gratitude for letting you know about the situation.
Listen to the caller as they explain their need and obtain relevant information.
Use established procedures and techniques (such as asking probing questions) to clarify what their need(s) is(are).
Provide the appropriate information or take the appropriate action based on their response.
Agents must utilize the Customer Relationship Management (CRM) Tool to document the calls.
Triage level of solution necessary to address customer's need.
Determine if customer needs can be met during the call, if immediate referral to the right VA specialist is warranted, or if intake and routing electronically is appropriate.
Protect the privacy of customers and release information only to authorized personnel.
Agents must be responsible for other operational activities as they are identified.

What you will bring (Required Qualifications):

High School Diploma
Must possess at least 1 year of Call Center experience.
Must have working knowledge of e-mail, internet, and computer systems.
Ability to communicate with applicants/recipients, and family members with empathy, while always retaining professional composure.
Team-oriented, professional candidates should possess knowledge of health care, managed care, and health and human services (preferred)
Ability to work weekends

About TDB

TDB Communications, Inc. is an 8(a)-minority-owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.

Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We have proven our ability to serve the government with the highest levels of quality and productivity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Screening Requirements for Employment Opportunity

As part of our selection process for this position, you will receive requests for a background check and possibly a drug screen. It is crucial that you respond promptly to these requests, as we aim to fill our vacancies swiftly. Please be aware that non-responses may lead to disqualification from this employment opportunity.

Please note that employment in this role is contingent upon the successful completion of a background check.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Submit Your Application

You have successfully applied

You have errors in applying

patient support specialist

3 weeks ago

University of South Carolina Columbia, SC , USA, United States

The Patient Support Specialist is responsible for supporting patient services and operations for USC Brain Health. This position is under indirect supervision and works closely with medical providers and Brain Health staff to ensure smooth and effici Support Specialist, Patient, ...
Peer Support Specialist

4 weeks ago

Lutheran Services Carolinas Columbia, United States

Job Details · Job Location · LSC - Columbia Office - Columbia, SC · Position Type · Full Time · Education Level · High School · Salary Range · $38, $40,000.00 Salary/year · Job Shift · First Shift · Peer Support Specialist · The Peer Support Specialist (PSS), under the ...
Technical Support Specialist

3 weeks ago

Core Technology Solutions Columbia, United States

Our client, a leading insurance organization in Columbia, SC, is seeking talented Technical Support Specialists to join their team · If you are a technical support professional with strong communication and technical support skills and are looking for an opportunity for career gr ...
Document Support Specialist

3 weeks ago

CAPITOL BRIDGE, LLC Columbia, United States

· Capitol Bridge is seeking a full-time onsite Document Support Specialist to join our growing team in Columbia, SC. Since 1999, our employees have been entrusted with helping the business of government work better for our customers. To prepare you for this role, Capitol Bridge ...
Patient Support Specialist

2 days ago

University of South Carolina Columbia, United States

Logo For Posting:Posting Number: RTF00154PO24 · USC Market Title: Patient Support Specialist · Link to USC Market Title: Business Title (Internal Title): Patient Support Specialist · Campus: Columbia · Work County: Richland · College/Division: School of Medicine Columbia · ...
Family Support Specialist

4 days ago

US COMM FOR REFUGE Columbia, United States

Family Support Specialist – (South Carolina) Job Description · The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advoc ...
Peer Support Specialist

3 weeks ago

Charleston County, SC Columbia, United States

Salary: $15.00 Hourly · Location : SC, SC · Job Type: Full-Time · Job Number: DS208803 · Department: DAODAS · Opening Date: 09/08/2023 · Description · This position provides peer support services to patients in a substance use disorder treatment facility in various treatme ...
Family Support Specialist

3 weeks ago

US COMM FOR REFUGE Columbia, United States

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable liv ...
Technical Support Specialist

1 week ago

Kaseya Columbia, United States

ABOUT KASEYA: · Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT ...
Customer Support Specialist

3 weeks ago

PeopleCaddie Columbia, United States

Job Description: · Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour · Company: Mid Size Bank · Location: Columbia, SC (Onsite) · Position: Customer Service Analyst (Help Desk) · Compensation: $20-25 per hour · Dura ...
Technical Support Specialist

3 weeks ago

Palmetto State Armory Columbia, United States

JOB PURPOSE · Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to calls, emails, and monitors the Service Desk. Runs diagnostic programs, isolates problem(s), determines, and implements solution. · DUTIES AN ...
Sales Support Specialist

3 weeks ago

Medline Columbia, United States

JOB SUMMARY:To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. · Assist sales partners in project management and lead efforts in executing clinical trials and product conversion ...
Application Support Specialist I

1 week ago

CGI Columbia, United States

Application Support Specialist I · Category: Service Desk / End User Services · Main location: United States, South Carolina, Columbia · Alternate Location(s): United States, Alabama, Troy · Position ID:J · Employment Type: Full Time · Position Description: · CGI has an imme ...
Application Support Specialist I

2 weeks ago

CGI Technologies and Solutions, Inc. Columbia, United States

Application Support Specialist I · Category: Service Desk / End User Services · Main location: United States, South Carolina, Columbia · Alternate Location(s): United States, Alabama, Troy · Position ID: J · Employment Type: Full Time · Position Description: · CGI has an immedia ...
Administrative and Technical Support Specialist

5 days ago

Amentum Columbia, United States

Amentum is seeking an Administrative and Technical Support Specialist . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidanc ...
Administrative and Technical Support Specialist

3 weeks ago

Amentum Columbia, United States

Amentum is seeking an **Administrative and Technical Support Specialist** . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal gui ...
Information Technology Support Specialist

1 week ago

Magnit Columbia, United States

This is a contract and Hybrid role through Magnit Global with one of the world's leading health insurance companies. · Client Details · Job Position : IT Support · Client : BCBS of SC · Location : Columbia, SC · Duration : 12+ Months (Possibilities of Extensions) · Onsite every ...
Administrative and Technical Support Specialist

3 weeks ago

Amentum Columbia, United States

Amentum is seeking highly motivated, self-starting office Administrative Support. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Ability to obtain and maintain a Secret cleara ...
Trainer cum User Support Specialist

2 weeks ago

Ark Solutions Columbia, United States

Role: Trainer cum User Support Specialist · Columbia, SC (Hybrid) · Long term Contract until 2027 end · Education: Undergrad degree preferred · Day-to-day Responsibilities: Performing help desk functions, training end users, developing training materials. · Required Skills: Expe ...
Travel Nurse RN

1 week ago

Travel Nurses, Inc. Columbia, United States

Job Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Columbia, South Carolina. · Job Description & RequirementsSpecialty: Med Surg / Telemetry · Discipline: RN · Duration: 13 weeks · 36 hours per week · Shift: 12 hour ...