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Grand Prairie

    Medical Receptionist - Grand Prairie, United States - Lake Ridge Eye Care

    Lake Ridge Eye Care
    Lake Ridge Eye Care Grand Prairie, United States

    6 days ago

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    Description

    Job Description

    Job Description

    Fast-paced private practice looking for a detail-oriented full-time receptionist / optician to join our team – experience not required Set schedule working Monday, Wednesday - Saturday. Off on Tuesday, office closed Sunday. Benefits not included. Looking for a quick learner, self-starter and good team player – office is small with a heavy focus on patient satisfaction and customer service. Pay to be determined by the owner at time of hiring.

    JOB TYPE:
    Full time hours / week) | Monday- Friday, 9 am - 5 pm; Saturday, 9 am - 2 pm.

    JOB SUMMARY:
    Answering incoming calls, scheduling appointments, greeting and interacting with patients / vendors both in person and on the phone. Patient work-up, check-out, and frame styling. Working with a mix of self-pay patients and a number of insurance policies to determine patients' costs and co-pays.

    MAJOR DUTIES AND RESPONSIBILITIES:

    • Scheduling, confirming, and moving appointments in OfficeMate.
    • Speaking with various labs, vendors, representatives, and other providers as needed.
    • Verifying insurance benefits and relaying co-pay information to patients. Charging patients correctly and collecting payment both in person and over the phone.
    • General patient work-up, including: reviewing paperwork, updating patient profiles, pre-testing patients, reading glasses, setting up exam rooms, charting and presenting patients to doctors.
    • Frame styling, selling glasses and contacts. Ordering product as needed.
    • Dispensing product to patients.
    • Obtaining and sending medical records / referrals as needed.

    Communication
    Communicates clearly with all team members within the organization in order to convey pertinent patient issues, appointment information, provider schedules.

    • Effectively communicates information about patient concerns and care plans to appropriate staff in a timely manner.
    • Leaving detailed notes about order delays, messages for providers, etc. so that all team members are aware of what is going on.
    • Takes accurate and detailed messages, and forwarding them to the appropriate person.
    • Documenting conversation pertaining to patients from other providers and distributing them to the care team efficiently.

    Teamwork

    • On the job training to ensure all staff can assist in others areas if needed.
    • Multitasking on a daily basis, working alongside other staff to get patients in and out as smoothly and quickly as possible.

    Professionalism

    • Consistently displays professionalism in dealing with patients, staff, and vendors as observed by manager.
    • Performs duties with accuracy, timeliness, and a pleasant demeanor.
    • Abiding by the office dress code and office policies at all times.

    EDUCATION AND/OR EXPERIENCE:

    • Must provide a minimum of three professional references.
    • High school diploma or G.E.D. is required.
    • Bilingual to Spanish or Vietnamese is preferred, but not required.
    • Optical experience / previous work with OfficeMate is not required.
    • Active HIPPA certification preferred, but not required.

    WORKING CONDITIONS/PHYSICAL DEMANDS:

    • While work is performed in an office environment, employees are on their feet several hours each day for patient interactions, work-ups, dispensing product, etc.

    Pay to be determined by the owner at time of hiring.

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