- Proficient in Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint)
- Above average knowledge of Excel and formulas
- Knowledge of Zendesk (preferred, but not required)
- Customer service experience
- Ability to move with a sense of urgency and respond to needs at a moment's notice
- Ability to adapt to new situations quickly and comprehend new tasks with little training
salary: $17 - $19.68 per hour
shift: First
work hours: 11:30 AM - 8 PM
education: High School
Responsibilities- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills - Service
- Customer Service
- Call Center
- Zendesk
Qualifications - Years of experience: 3 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
-
Pharmacy Services Specialist
1 day ago
Experis Durham, United States ContractTitle: Pharmacy Service Specialist · Location: Remote (Candidate from EST Time Zone is preferred) · Duration: 6 months (Possibility of C2H) · Pay Rate : $26/hr (On W2) · We are looking for a "Pharmacy Service Specialist "to join one of our Fortune 500 clients. · Job Responsbiltie ...
-
Customer Service Specialist
2 weeks ago
Randstad North America, Inc. Durham, United StatesThe main function of a call center/ Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is r Customer Service Specialist, ...
-
customer service specialist
2 weeks ago
Randstad Durham, United Statescustomer service specialist. · durham , north carolina (remote) · posted 2 days ago · job details · summary · $17 - $19.68 per hour · temporary · high school · category business and financial operations occupations · referenceAB_ · job details · The main function of a call ...
-
Customer Service Specialist
3 weeks ago
RI International Durham, United StatesRI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with the Customer Service Specialist, ...
-
Homeowner Services Specialist
2 weeks ago
Habitat for Humanity Durham, United States· Homeowner Services Specialist · This position implements aspects of Durham Habitat's family application processes and homeowner support programs. As Homeowner Services Specialist you will lead the design and successful implementation of Durham Habitat's external family service ...
-
Retail Service Specialist
1 week ago
O'Reilly Auto Parts Durham, United StatesO'Reilly Automotive Hillsborough Road [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the ar ...
-
Homeowner Services Specialist
1 week ago
Habitat for Humanity Durham, United StatesPosting Description · This position implements aspects of Durham Habitat's family application processes and homeowner support programs. As Homeowner Services Specialist you will lead the design and successful implementation of Durham Habitat's external family services activities ...
-
Customer Service Specialist
6 days ago
Bioventus Durham, United StatesAre you ready to work for a more active world? · At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our suc ...
-
Student Services Specialist
2 weeks ago
North Carolina Central University Durham, United StatesPosting Details · Position Information · Position/Classification Title Student Services Specialist · Working Title Student Services Specialist · Competency Level Contributing · Position Number 100742 · Salary Grade Equivalent 65 · FLSA Non-Exempt · Appointment Type Permanent - Fu ...
-
Student Services Specialist
2 weeks ago
North Carolina Central University Durham, United StatesPosting Details · Position Information · Position/Classification Title · Student Services Specialist · Working Title · Student Services Specialist · Competency Level · Contributing · Position Number · 100742 · Salary Grade Equivalent · 65 · FLSA · Non-Exempt · Appointment Type ...
-
Customer Service Specialist
1 week ago
RI International Durham, United StatesJob Description · RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. · OurMissionisto empowerpeople to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and o ...
-
Installer Service Specialist
1 day ago
O'Reilly Auto Parts Durham, United StatesO'Reilly Automotive Holloway St [Retail Associate / Customer Service] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of our pro ...
-
Community Services Specialist
3 weeks ago
Hendrick Automotive Group Durham, United StatesHendrick Subaru SouthpointLocation: 200 Kentington Drive, Durham, North Carolina 27713 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Advises customers on ne ...
-
Customer Service Specialist
1 week ago
Randstad USA Durham, United States TEMPORARY, Full timeThe main function of a call center/Customer Service Specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the ...
-
Pharmacy Services Specialist
5 hours ago
Motion Recruitment Durham, United States CONTRACTOur client, a nationally recognized and award-winning company in the health insurance vertical, has a contract opening for a Pharmacy Services Specialist. They have over 4 million customers and 5,000+ employees dedicated to providing innovative solutions that simplify the healthc ...
-
Emergency Services Team Specialist
2 days ago
Cree Durham, United StatesAt Wolfspeed, we do amazing things in a human way. · We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make div ...
-
mail services specialist i
3 hours ago
Duke Health Durham, United States RegularMAIL SERVICES SPECIALIST I · Work Arrangement: Requisition Number: Regular or Temporary: Regular Location: Durham, NC, US, 27710 · Personnel Area: CENTRAL ADMIN MANAGEMENT CTR Date: May 10, 2024 Occupational Summary · Employees in this position are responsible for assisting wi ...
-
IT Site Services Specialist III
2 weeks ago
Charles River Laboratories, Inc. Durham, United StatesFor 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your backgr ...
-
Premium Service, Senior Operations Specialist
3 weeks ago
Fidelity Investments Durham, United StatesJob Description: · The Role · Fidelity Charitable is looking for top notch customer service professionals to work on the Premium Services team in Westlake, Texas, or Durham, North Carolina. As a Senior Operations Specialist, you will be a primary point of contact for our Premium ...
-
Premium Service, Senior Operations Specialist
3 weeks ago
Fidelity TalentSource LLC Durham, United StatesJob Description:The RoleFidelity Charitable is looking for top notch customer service professionals to work on the Premium Services team in Westlake, Texas, or Durham, North Carolina. As a Senior Operations Specialist , you will be a primary point of contact for our Premium Servi ...